Failed delivery

Attempted delivery but claim I wasn't at home. I haven't left all day. No attempt to call me, walk 30 secs to the main door to buzz in or deliver ... Read more

Attempted delivery but claim I wasn't at home. I haven't left all day. No attempt to call me, walk 30 secs to the main door to buzz in or deliver to my neighbours (5 neighbours, all 5 at home). I received no "your next" message even tho I signed up to it. I have been receiving messages all day regarding delayed delivery, then it conveniently stops went I'm supposed to recieve my parcel.

Darren W

09 February 2021

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Saved the day.

I would like to thank your driver who assisted me ,on the 6th of January ,when I fell and broke my wrist, on Slag Lane in New Whittington. Without his ... Read more

I would like to thank your driver who assisted me ,on the 6th of January ,when I fell and broke my wrist, on Slag Lane in New Whittington. Without his help it would have taken a lot longer to get to hospital and get treatment. I'm afraid I didn't take his van number or his name so I can't thank him directly. So Thank You to the van driver. You saved the day. Best wishes Norma Kelly.

Norma K

08 February 2021

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Above and Beyond

we had DHL make a delivery (from Argos) for an American style fridge freezer. The guys were beyond helpful after realising we couldn’t get the fridge through the front door ... Read more

we had DHL make a delivery (from Argos) for an American style fridge freezer. The guys were beyond helpful after realising we couldn’t get the fridge through the front door (the doorframe was ok, but it was the actual door that made it not fit).. My stupid mistake... The two guys helped me to remove the front door and they did not have an easy job of lifting the fridge through (I swear one of them could have got a hernia). They even then helped to put the door back on afterwards, even though I already worried that I’d already taken up too much of their time. I didn’t catch their name, but I’d say give those guys a well deserved break, they certainly earned it!

Aidan H

08 February 2021

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Over and above the call of duty

For some reason I was unable to print off the required forms for pick up and Rab Davidson (EIBA) stepped in and saved the day. He asked me to email ... Read more

For some reason I was unable to print off the required forms for pick up and Rab Davidson (EIBA) stepped in and saved the day. He asked me to email him the document and said he would print it out at the depo. This was all done with good hearted manners and exceptional competence. Many, many thanks for saving the day Rab. Would not hesitate to use this service again.

Essa A

05 February 2021

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Simple yet thorough service.

I contacted the DHL customer service team to organise a collection. The lady on the phone was straight to the point, thorough in her discussion and service. Telephone calls and ... Read more

I contacted the DHL customer service team to organise a collection. The lady on the phone was straight to the point, thorough in her discussion and service. Telephone calls and processes are often a long, drawn out and arduous task, so thank you for making this less so!

James P

01 February 2021

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Ab,Fab,brilliant, so happy my grandchildren got their Xmas pressies. Thank you

Certainly will keep DHL on “speed dial”. What a fantastic, affordable, efficient service. Extremely helpful and friendly staff. This included 2 customer service staff and also the courier. Also affordable. ... Read more

Susie J

30 January 2021

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Hidden double charges for something included in the price. Package did arrive.

I have had parcels sent from UK to Peru. The latest had no tracking information updated and until the driver arrived at the door, as far as I knew it ... Read more

I have had parcels sent from UK to Peru. The latest had no tracking information updated and until the driver arrived at the door, as far as I knew it was stuck in Heathrow. Then the driver demanded the PEN equivalent of €10 because, as of the start of the year, they are charging this on all imports. WHY? I paid for door-to-door service; why do I have to pay for this again???? There were no customs duties to pay/administer, nothing other than the absolute minimum. Did someone decide that profits are down due to Covid, so the solution is to shakedown the customers? We are all suffering, but it is temporary; this comes across as spraying us with contempt.

Rob

30 January 2021

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Wonderful Superman Hero

My girlfriend and I were lucky enough to have one of your absolute GENTLEMAN hero delivery men visit us today. He was clearly outrageously busy but was nice enough to ... Read more

My girlfriend and I were lucky enough to have one of your absolute GENTLEMAN hero delivery men visit us today. He was clearly outrageously busy but was nice enough to spend some time to have a socially distanced chat as he dropped off a package. He was truly polite and gave us an insight into just how HARD he is working to bring people their deliveries. He really cheered us up and if I could I would have shook his hand. I saluted him as he dashed off to finish another long day. I didn't get his name, but please pass on my comments. He should be congratulated! He GENUINELY made our day. Spencer and Gemma 1 little Pattenden Cottages TN12 9ql

Spencer Le g

26 January 2021

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Early bird delivery

I was advised that my parcel would be with me on Monday 25 but came today Friday 21st The driver came two hours before time and 3 days early well ... Read more

I was advised that my parcel would be with me on Monday 25 but came today Friday 21st The driver came two hours before time and 3 days early well done dhl excellent service

Michele L

21 January 2021

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VERY GOOD

WONDERFUL STAFF Read more

WONDERFUL STAFF

GNEKI JULES G

20 January 2021

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DHL EXPRESS REVIEWS - PAGE 11

These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.