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DHL EXPRESS REVIEWS - PAGE 10
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
The website is horrible.
I was trying to book a pick and pay for the parcel and that was super complicated. They kept on asking me to add an account for paying, why cant ... Read more
I was trying to book a pick and pay for the parcel and that was super complicated. They kept on asking me to add an account for paying, why cant I just use the same old debit card like most online site.
Nyasha H
28 February 2021
No Common Sense
I never received my package because as in the picture,the package was not placed inside the mailbox. Was left on the ground outside the 2nd gate where the mailbox is ... Read more
I never received my package because as in the picture,the package was not placed inside the mailbox. Was left on the ground outside the 2nd gate where the mailbox is not located. Hello?
Amabelle E
28 February 2021
Excellent International Service from DHL
Documents sent from Cyprus to the UK. Left Cyprus yesterday and arrived in the UK at my door around 31 hours later, with text messages received from DHL with updates ... Read more
Documents sent from Cyprus to the UK. Left Cyprus yesterday and arrived in the UK at my door around 31 hours later, with text messages received from DHL with updates on the delivery. Really pleased with the service, time and the cost which was far cheaper than any other international courier. Will definitely recommend and use again. Great work DHL.
Lisa C
25 February 2021
Amazing service to South Africa Feb 2021
Amazing service received from DHL on a collection originating in UK. Requested a pick up time of between 10am and 3pm on 18th Feb 2021 and documents picked up a ... Read more
Amazing service received from DHL on a collection originating in UK. Requested a pick up time of between 10am and 3pm on 18th Feb 2021 and documents picked up a minute or two after 10am...5 stars for that! Had an expected delivery date of Monday 1st March, and was ok with that as International flights into South Africa are currently very limited. Documents arrived and were delivered by pm on Monday 22nd Feb to an outlying area in the province of KZN. DHL may not always be the cheapest courier, but they are head and shoulders above the rest when it comes to service especially in such difficult logistical times. Well done DHL, simply brilliant!
Pete P
23 February 2021
Disappointed
The delivery turned up on the correct day however the delivery driver tried to jam my package through the letterbox by folding it in half. It was clearly marked do ... Read more
The delivery turned up on the correct day however the delivery driver tried to jam my package through the letterbox by folding it in half. It was clearly marked do not bend. Luckily my daughter opened the door and stopped him. He had no mask on and did not attempt to knock at the door.
I'm assuming items are not signed for at this difficult time as this package required a signature but this was not asked for despite your site saying that I signed for it.
Julia w
23 February 2021
Great service, above and beyond.
Great service, really exceeded expectations. My parcels couldn't be delivered as it is hard to gain access to my building. I really needed my parcels so I called the depot ... Read more
Great service, really exceeded expectations. My parcels couldn't be delivered as it is hard to gain access to my building. I really needed my parcels so I called the depot and the man I spoke to was so helpful and contacted the driver for me. The driver (Jim) was also really helpful and let me come and collect my parcels whilst he was doing the rest of his deliveries so I would get them right away. Such a pleasant surprise that everyone was so helpful!
Joanna M
22 February 2021
Easy to use and on time delivery 🚚
Sent documents from uk to Cambodia was informed every step of the way and was delivered on time.used a local post office for transaction . Very easy to send .would ... Read more
Sent documents from uk to Cambodia was informed every step of the way and was delivered on time.used a local post office for transaction . Very easy to send .would highly recommend.
Peter B
13 February 2021
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.