DHL REVIEWS - PAGE 10

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.1 out of 5
Based on 682 reviews
Top marks for service
I had to get some paperwork to Hong Kong and I was not familiar with HDL but the young man at the Peterborough branch could not have been more helpful ... Read more
I had to get some paperwork to Hong Kong and I was not familiar with HDL but the young man at the Peterborough branch could not have been more helpful and the service was fantastic thank you
gina b
24 September 2020
Turned my frown upside down!
What started off as a complaint definitely did a 360 and I can't explain how grateful and impressed I am at how Gary (general manager for Exeter depot) and Karl ... Read more
What started off as a complaint definitely did a 360 and I can't explain how grateful and impressed I am at how Gary (general manager for Exeter depot) and Karl Jennings (driver) went above and beyond to make sure I received my parcel this evening, even Karl coming out when his shift had finished. Cant thank them both enough. Please pass on my thanks
Danielle O'
10 September 2020
Need learn time keeping
Asked for 1 pm to 5 pm Delivery and somehow the person does not know how to learn to read the time and turns up at 11Am Read more
Asked for 1 pm to 5 pm Delivery and somehow the person does not know how to learn to read the time and turns up at 11Am
Terry
07 September 2020
Great parcel man
I was having a parcel collected for dunelm to be returned but dunelm never confirmed when they were collecting, your employee came and to collect the parcel and it wasn’t ... Read more
I was having a parcel collected for dunelm to be returned but dunelm never confirmed when they were collecting, your employee came and to collect the parcel and it wasn’t ready he took the parcel and said don’t worry I will put in a bag and add your details, I got my refund this morning from dunelm such a nice thing to do as I was working thank you for amazing customer service
Paula travis
05 September 2020
Fantastic
Received my order today which was so quick, the knock on door and a vary nice pleasant young man asked if I was ok to carry my order into the ... Read more
Received my order today which was so quick, the knock on door and a vary nice pleasant young man asked if I was ok to carry my order into the house.Best service I have received for a long time thank you driver .
Margaret M
04 September 2020
Fantastic
Received my order today which was so quick, the knock on door and a vary nice pleasant young man asked if I was ok to carry my order into the ... Read more
Received my order today which was so quick, the knock on door and a vary nice pleasant young man asked if I was ok to carry my order into the house.Best service I have received for a long time thank you driver .
Margaret M
04 September 2020
Fantastic
Received my order today which was so quick, the knock on door and a vary nice pleasant young man asked if I was ok to carry my order into the ... Read more
Received my order today which was so quick, the knock on door and a vary nice pleasant young man asked if I was ok to carry my order into the house.Best service I have received for a long time thank you.
Margaret M
04 September 2020
Delighted (and shocked)
DHL have gone above and beyond what i have come to expect from couriers (admittedly a low bar). They have assisted in a parcel re-direct efficiently and sensibly. Their call ... Read more
DHL have gone above and beyond what i have come to expect from couriers (admittedly a low bar). They have assisted in a parcel re-direct efficiently and sensibly. Their call centre answered the phone promptly, the depot called me to confirm details and update on progress. They took initiative in getting authorisation from the seller for a re-direct and everything was resolved in 24 hours.
Tessa Birch
02 September 2020
Great service with a smile
I have alot of deliveries and returns to and from Italy, DHL have never missed one. My guy must work every day, always the same guy, always the same cheeriness, ... Read more
I have alot of deliveries and returns to and from Italy, DHL have never missed one. My guy must work every day, always the same guy, always the same cheeriness, he was the same happy attitude all through lockdown. An absolute credit to the company.
Claire
28 August 2020
My parcel shipped from the USA has been held up for weeks in DHL uk ?
You cannot get to speak to anyone Read more
You cannot get to speak to anyone
Thomas Roughton
20 August 2020
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We will be happy to answer any questions or concerns you may have. Please call us on:

0844 248 0828

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

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