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DHL EXPRESS REVIEWS - PAGE 1

These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.

 

 

Average rating 4.1 out of 5
Based on 730 reviews
10out of 10
Mohamed Hassan
03 April 2024
Great service
Our delivery driver Stephen arrived today, he had many different boxes and due to my husbands bad back offered to help place all the boxes inside the house. Really lovely ... Read more
Our delivery driver Stephen arrived today, he had many different boxes and due to my husbands bad back offered to help place all the boxes inside the house. Really lovely lad very polite and friendly, a credit to the company great service.
Gill
21 March 2024
EMA Service point brilliant staff
Cynthia and Jo at the EMA service point are first class. Friendly, efficient service and I had a great customer interaction when sending 2 recent consignments including one to Sweden. ... Read more
Cynthia and Jo at the EMA service point are first class. Friendly, efficient service and I had a great customer interaction when sending 2 recent consignments including one to Sweden. So much nicer than my previous experience at another Service point. Thanks Ladies.
Chris King
13 March 2024
Brilliant
Great friendly service. Speedy and easy. Well done Leith Depot ! Read more
Great friendly service. Speedy and easy. Well done Leith Depot !
Wilma Harley
02 March 2024
Excellent and Outstanding Service as Always
I have ALWAYS experienced an excellent service. I have had no problems with receiving any orders when DHL are the used courier. I cannot fault DHL in any way. Thank ... Read more
I have ALWAYS experienced an excellent service. I have had no problems with receiving any orders when DHL are the used courier. I cannot fault DHL in any way. Thank you for your continued excellent and outstanding service. Thank you 😊
Denise Baker
23 February 2024
She was extremely helpful and very kind and supportive. Total pleasure and respectfully great quality of experience and work she done. I was really impressed and happy with her performance. He named is becca. She work on customer service care. Wow service
Becca was brilliant. She was a star. Really enjoyed and the service totally deserved the award and wow service. Thank you so much becca. Keep it up. Remember I told ... Read more
Becca was brilliant. She was a star. Really enjoyed and the service totally deserved the award and wow service. Thank you so much becca. Keep it up. Remember I told I leave the feedback. My name is Ralph
Ralph
14 February 2024
Simply the Best
Have used for the past year and beat all the others in terms of reliability and customer service Read more
Have used for the past year and beat all the others in terms of reliability and customer service
Andrew Fawcett
08 February 2024
Brilliant Service with a Smile!
Due to the nature of my business I receive a lot of deliveries from DHL and other delivery companies. Vivaldo has been delivering to me for roughly the past two ... Read more
Due to the nature of my business I receive a lot of deliveries from DHL and other delivery companies. Vivaldo has been delivering to me for roughly the past two years. He has always been friendly, helpful and reliable. He is on route SW3A and has been a consistently friendly face whenever he delivers to me. I have recently had a brief stay in hospital and Vivaldo has been very supportive and concerned for my welfare. You don't expect that from a delivery company and it has been much appreciated.
Ben Silverstein
02 February 2024
Amazing helpful Staff
I would like to thank very helpful staff especially T for sorting out my problem today at Thatcham depot. You made my day easier Read more
I would like to thank very helpful staff especially T for sorting out my problem today at Thatcham depot. You made my day easier
Alicia Caswell
31 January 2024
DHL speedy and reliable delivery partner
WE ARE REGULAR CUSTOMER OF DHL AND WE HAVE SHIPMENTS GOING OUT EVERYDAY. THE REGULAR COURIER DRIVER JOEPH FERNANDES HAVE BEEN GIVING EXCEPTIONAL AND SPEEDY SERVICE AROUND WEMBLEY. THIS GUY ... Read more
WE ARE REGULAR CUSTOMER OF DHL AND WE HAVE SHIPMENTS GOING OUT EVERYDAY. THE REGULAR COURIER DRIVER JOEPH FERNANDES HAVE BEEN GIVING EXCEPTIONAL AND SPEEDY SERVICE AROUND WEMBLEY. THIS GUY MAKES US WANT TO USE DHL AGAIN AND AGAIN AND IT IS ALWAYS A PLEASURE TO SEE HIS SMILING FACE EVERYTIME HE COMES TO PICK OUR SHIPMENTS.JOSEPH HAS MADE MANY THINGS EASIER FOR US EVEN ON A LEVEL WHERE USUAL DRIVER WOULD NOT GO
Mehul Patel
25 January 2024
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.
 
 
 
DO YOU HAVE ANY QUESTIONS?

We will be happy to answer any questions or concerns you may have. Please call us on

0844 248 0828**

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

** Calls to DHL Express UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.