DHL REVIEWS - PAGE 1

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 3.9 out of 5
Based on 365 reviews
Brilliant
Brilliant service very impressed received text messages to let me know that my delivery was on its way what day it would be delivered and then a time frame too. ... Read more
Brilliant service very impressed received text messages to let me know that my delivery was on its way what day it would be delivered and then a time frame too. I also love the fact that you can opt to receive a text message from the driver to notify you that you are his next stop. The driver I had today too was brilliant he even rang me on my mobile to notify me of his arrival. He was very friendly and helpful too. I would definitely look forward to having a parcel delivered by DHL in the future and would use their services to send a parcel too. Thank you
Lisa Greenway
13 January 2020
Delivery Delight!
Thank you DHL for an excellent service. I paid £3.99 to have some car parts on next day delivery which is brilliant value especially as you can track your package ... Read more
Thank you DHL for an excellent service. I paid £3.99 to have some car parts on next day delivery which is brilliant value especially as you can track your package in real time and you can also amend your delivery slot and/or add instructions such as to leave it with a neighbour. The tracking is invaluable as it means you can see where your parcel is at any given time so if you need to pop out for a short time you don’t need to worry about missing your delivery. The courier was very friendly and courteous. I can’t fault the service I received and it makes a nice change to deal with professionals.
Kathryn Fowler
30 December 2019
Amazing
Brilliant service, the tracking information was very accurate, very impressed. So much better than other delivery services. Well done. Read more
Brilliant service, the tracking information was very accurate, very impressed. So much better than other delivery services. Well done.
Margaret
21 December 2019
Bad delivery service
Unfortunately we have received a parcel today however the delivery driver placed a "sorry you weren't in" card, followed by a knock at the door then walked away. Had my ... Read more
Unfortunately we have received a parcel today however the delivery driver placed a "sorry you weren't in" card, followed by a knock at the door then walked away. Had my partner NOT seen this happen she wouldn't have been able to intercept the driver to get the parcel...poor.
James Millington
10 December 2019
Your wonderful employees swiftly helped me out of a very difficult situation.
I don't think I have ever experienced better customer service than I did today, from all those involved in tracking and swiftly returning a package to me. The customer service ... Read more
I don't think I have ever experienced better customer service than I did today, from all those involved in tracking and swiftly returning a package to me. The customer service team I spoke to on the phone were friendly, professional, fast acting and most importantly reassuring, during a nightmare situation where I urgently needed to halt and return my shipment. Not forgetting a massive thank you to the courier who returned my shipment to my address within 10 minutes of contacting the team. Impressed! Will certainly use your company again in the future.
O. Wakefield
20 February 2019
Excellent service through intuitive website
Excellent service through intuitive website. I was able to easily change delivery destination at short notice to meet my needs. Very good service. Read more
Excellent service through intuitive website. I was able to easily change delivery destination at short notice to meet my needs. Very good service.
Scott Willoughby
13 February 2019
JAKE 👍👍👍👍
Jake was amazing helping me with my delivery but my I phone as well the patience of a saint sense of humour and managed to talk me through the process ... Read more
Jake was amazing helping me with my delivery but my I phone as well the patience of a saint sense of humour and managed to talk me through the process of sending important documents to northern Cyprus 10/10
Anita Ibrahim
06 February 2019
Driver John
John is an amazing DHL driver, always very positive and friendly. He gets job done with excellent attitude! Always cheers me up and make my day. Well done John! Read more
John is an amazing DHL driver, always very positive and friendly. He gets job done with excellent attitude! Always cheers me up and make my day. Well done John!
Timea
21 December 2018
Drivers Work hard to achieve targets
My daughter uses your courier and I am to wait in and receive them. We have both experienced excellent customer service from your drivers, but one in particular is so ... Read more
My daughter uses your courier and I am to wait in and receive them. We have both experienced excellent customer service from your drivers, but one in particular is so cheerful funny and polite, helpful as I am disabled. His dedication to deliver goods expected, went beyond duty when he arrived very late with a heavy parcel, explaining he had a technical delay. We were delighted and ever so thankful he truly saved the day. Merry Christmas to you and your team, please pass on my comments to Riccardo sorry I can’t remember his surname but I think he’s Italian
Donna Hayward
20 December 2018
Great service, the courier in Aberdeen was so helpful
I was scheduled for a delivery but unfortunately my plans changed and I was not at home. When I called the courier back he was helpful and did all he ... Read more
I was scheduled for a delivery but unfortunately my plans changed and I was not at home. When I called the courier back he was helpful and did all he could to make sure I got the parcel same day. I’ve used DHL several times in the past and they never failed. Thank you for great service. Keep up :)
ALEXANDRA NOGUEIRA
07 November 2018
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