WHY IS DHL SERVICE POINT NOT AVAILABLE WHEN I GET A QUOTE?

The quote tool will say not available if your parcel weight and/or dimensions entered are higher than our largest box size which is 48 x 40 x 39cm, with a maximum recommended weight of 25kg. Please see our size and price guide for more information.

If you would like to send a parcel that is larger than our standard weight and/or dimensions limits, you can send a parcel with DHLitNow up to 70kg and the maximum parcel size of 120 x 80 x 80cm. For larger parcels, please contact Customer Service for a quote.

   

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