DHLITNOW FAQS

Need some help? Scroll down to see the most frequently asked questions about DHLitNow.

 
General FAQs

General FAQs

HL Service Point FAQs

DHL Service Point FAQs

DHLitNow FAQs

DHLitNow FAQs

DHL by Phone FAQs

DHL by Phone FAQs

   

DHLitNow Questions

Hot topics

How do I send a Parcel with DHLitNow? arrow pointing right
Can I insure a parcel with DHLitNow? arrow pointing right
Can I arrange a Saturday collection or delivery online? arrow pointing right
Will my parcel be collected on the same day I make the booking? arrow pointing right

   

Parcel size and weight

What are the parcel size and weight limits? arrow pointing right
Can I estimate the weight or dimensions of my parcel? arrow pointing right

   

Completing the booking form

Are there any items I can't send with DHL? arrow pointing right
How do I change or cancel a booking request? arrow pointing right

   

Online Payments

How are card payments processed on DHLitNow? arrow pointing right
Can I pay by PayPal? arrow pointing right

   

Printing labels

I don't have a printer. Can I use the DHLitNow service? arrow pointing right
I have completed a booking but my printer isn't working. What do I do? arrow pointing right

   

Collection

Will my parcel be collected on the same day I make the booking? arrow pointing right
What packaging should I use for my parcel? arrow pointing right
Why do parcels need to be left open and inspected by the courier? arrow pointing right
Do I have to be present when the courier collects my parcel, or can I leave it in a safe place? arrow pointing right
Does DHL guarantee its collection times? arrow pointing right
What do I do if the courier can't take my parcel? arrow pointing right

   

Tracking

I have two tracking numbers. Which one should I use? arrow pointing right
How do I track my parcel? arrow pointing right

   

International deliveries and Customs

Do I need to create Customs paperwork for my parcel? arrow pointing right

   

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