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DHLITNOW FAQS

Need some help? Scroll down to see the most frequently asked questions about DHLitNow.

General FAQs

HL Service Point FAQs

DHL Service Point FAQs

DHLitNow FAQs

DHL by Phone FAQs

DHLitNow Questions

Hot topics

How do I send a Parcel with DHLitNow?

Can I insure a parcel with DHLitNow?

Can I arrange a Saturday collection or delivery online?

Will my parcel be collected on the same day I make the booking?

Parcel size and weight

What are the parcel size and weight limits?

Can I estimate the weight or dimensions of my parcel?

Completing the booking form

Are there any items I can't send with DHL?

How do I change or cancel a booking request?

Online Payments

How are card payments processed on DHLitNow?

Can I pay by PayPal?

Printing labels

I don't have a printer. Can I use the DHLitNow service?

I have completed a booking but my printer isn't working. What do I do?

Collection

Will my parcel be collected on the same day I make the booking?

What packaging should I use for my parcel?

Why do parcels need to be left open and inspected by the courier?

Do I have to be present when the courier collects my parcel, or can I leave it in a safe place?

Does DHL guarantee its collection times?

What do I do if the courier can't take my parcel?

Tracking

I have two tracking numbers. Which one should I use?

How do I track my parcel?

International deliveries and Customs

Do I need to create Customs paperwork for my parcel?