Reviews

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Outstanding service

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My son lost his bank card whilst travelling back to Hong Kong, he ordered a new one on Sunday, asking us to send it out when it arrived hopefully by Wednesday, so he might have it for ... Read more

My son lost his bank card whilst travelling back to Hong Kong, he ordered a new one on Sunday, asking us to send it out when it arrived hopefully by Wednesday, so he might have it for the weekend. Pre-emptying its arrival I rang DHL along with several others for a quote on Tuesday, no-one else gave me a reference number apart from DHL, and some others wouldn't take cards old or new & one I couldn't even speak to anyone as their supposed customer services needed a tracking number, which of course I didn't have or a phone number which when I entered mine they didn't recognise! Altogether a stressful morning apart from DHL. The card arrived about 9.50 on Wednesday morning, I rang DHL giving the reference number explaining there was an extra item to be added to the package & would require it to be picked up from work. I left home by 10.15 by 11.15 the package had been collected & was on its way to Hong Kong Friday morning 11.28 Hong Kong time, 3.28am GMT the new card was delivered. Thank you DHL for making a very stressful time a very efficient & courteous service. I will be sure to use you in the future & happy to recommend you to anyone.

Danuta Tarbard
11 March 2016
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Outstanding service by Jill, who booked our shipment pickup over the phone.

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Jill was very courteous, helpful, and knowledgeable! She did an outstanding job of booking our shipment for pickup. Thanks! Read more

Jill was very courteous, helpful, and knowledgeable! She did an outstanding job of booking our shipment for pickup. Thanks!

Robert Dempsey
5 March 2016
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Excellent Customer Service

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I recently had reason to try and rearrange a delivery. I left a message with DHL Belfast and a lovely lady called Sharon contacted me. The customer service she provided was 100% and her ... Read more

I recently had reason to try and rearrange a delivery. I left a message with DHL Belfast and a lovely lady called Sharon contacted me. The customer service she provided was 100% and her helpful attitude really made my day! Well done Sharon and DHL Belfast! I never leave reviews so this is a first and well deserved.

Louise Henderson
4 March 2016
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The staff were very helpful and the process didn't took longer .. well done guys good job thanks...

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Yes I would definitely use the service again because the service is realible quick and excellent . Read more

Yes I would definitely use the service again because the service is realible quick and excellent .

fahd binhariz
28 February 2016
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Very trustworthy and excellent quick service

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We have had an account with DHL for a while now and have a very good reliable courier driver named Fran who collects our shipments every day. He is pleasant, very smart and always ... Read more

We have had an account with DHL for a while now and have a very good reliable courier driver named Fran who collects our shipments every day. He is pleasant, very smart and always happy.

Sarah Johnson
24 February 2016
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Always prompt and reliable - Ian Bridges is our regular driver - very efficient and pleasant

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All the staff very pleasant and helpful on the telephone - straight thought without having to press lots of buttons. Able to recover information from previous bookings without having to ... Read more

All the staff very pleasant and helpful on the telephone - straight thought without having to press lots of buttons.
Able to recover information from previous bookings without having to repeat details
Parcels always arrive correctly at the destination

Collection driver very helpful and pleasant and totally reliable.
thanks

marilyn holmes
23 February 2016
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Fast delivery-curtious manners by driver

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from total pick-up to delivery 24.5 hrs, this was very fast and the driver showed me how to sign the machine and was a great help to me as I am now getting on in age at 69.5yrs old. ... Read more

from total pick-up to delivery 24.5 hrs, this was very fast and the driver showed me how to sign the machine and was a great help to me as I am now getting on in age at 69.5yrs old. Thankyou.

P Faulkner
19 February 2016
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Darren & your staff team are stars!

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I want to thank Darren in particular but also Kieran & Scott who made sure my package was picked up this morning. I missed Darren when he first came this morning (my error) but he ... Read more

I want to thank Darren in particular but also Kieran & Scott who made sure my package was picked up this morning.

I missed Darren when he first came this morning (my error) but he found time to quick stop by just 5 minutes after I called. Above & beyond & I am delighted.

Thank you for the extra effort - it made a difference to my day & my business

Sarah

Sarah Brammeier
9 February 2016
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fab customer service go the extra mile

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fantastic service from the customer services dept. spoke to a woman called Saffron this morning just to see if I could get my parcel re delivered to my work address as had mistakenly put ... Read more

fantastic service from the customer services dept. spoke to a woman called Saffron this morning just to see if I could get my parcel re delivered to my work address as had mistakenly put my home address on and so she rang the courier while I was on the phone and said he would try to do this for me but if not did explain fully what else I should do but within the hour he came and delivered it to my office no problem or faffle at all really really impressed at your brilliant service and promise
cannot thank you enough DHL

lizzie rowe
9 February 2016
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Excellent service , customer service was great and the driver was very kind .

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I was really impressed by the service as the call centre staff was very helpful and I would sepcially like to thank the driver who rang me for the parcel as they were very important ... Read more


I was really impressed by the service as the call centre staff was very helpful and I would sepcially like to thank the driver who rang me for the parcel as they were very important documents and I needed them urgently. I didnt get chance to get his name but i would like the company on my behalf to say big thank you to him.

I would recommend dhl to all my family and friends.


Arslaan Khalid
5 February 2016
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