Reviews

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Excellent service that you don't find very often these days!

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Arrived home at lunchtime, Friday, to find I'd missed my delivery and was really disappointed cos it was a pair of sandals for my holidays on Monday!! Can't tell you how ... Read more

Arrived home at lunchtime, Friday, to find I'd missed my delivery and was really disappointed cos it was a pair of sandals for my holidays on Monday!! Can't tell you how surprised and DELIGHTED I was when, 10 mins later, doorbell rang and it was delivery man back to see if I was home yet. EXCELLENT SERVICE.

Lynda Steward
17 June 2016
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Great customer service that went the extra mile

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Top Man Phil a credit to DHL Due to my awkward working times, I was unable to be at home to accept a delivery, that evening I changed the delivery location online to a parcel locker ... Read more

Top Man Phil a credit to DHL
Due to my awkward working times, I was unable to be at home to accept a delivery, that evening I changed the delivery location online to a parcel locker near where I work, 50 miles away.
The following morning I had received a couple of missed calls, but I caught the third call and it was a DHL team member from Flint depot called Phil.
He told me the parcel I wanted delivered to a parcel locker was too big and was there anywhere else I would prefer it to be delivered. I found Phil (Known little Phil in the depot) really helpful and friendly and gave a genuine concern about my parcel. The only realistic option was for me to collect from the depot which he gave me clear directions and traffic tips. Overall a good customer experience. A good ambassador for DHL Thanks Phil :)

Mart Holloway
16 June 2016
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Wonderful service-courteous, kind and unbelievably prompt.

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My dress has come all the way from America to my little village and I only ordered it seven days ago. I had a text message left on my house phone regarding the VAT outstanding which I ... Read more

My dress has come all the way from America to my little village and I only ordered it seven days ago. I had a text message left on my house phone regarding the VAT outstanding which I had not known about-after a quick chat with customer service I paid this on line and the package was here very shortly after that. A very big thank you to all of you and especially the very pleasant young man in the delivery van.

Menna Young
16 June 2016
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well done DHL! once again!

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once again DHL have delivered my parcel in good time for my daughters birthday next week. In Florida. It included 6 china plates to complete a family heirloom teaset. They were just as ... Read more

once again DHL have delivered my parcel in good time for my daughters birthday next week.
In Florida. It included 6 china plates to complete a family heirloom teaset. They were just as I packed them even though customs had checked my parcel. This all arrived in 4 days. I was able to watch my family opening it via the magic of skype! Thank you DHL.
Dorothy wirral merseyside.
P.S.
the wrong post code was on the waybill but got to the right address!!

D.shepherd
16 June 2016
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Excellent service

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I recently sent a small package from UK to South Africa. This arrived on time and with no hitches! I am so pleased and would definitely use DHL again. Thank you so much. Read more

I recently sent a small package from UK to South Africa. This arrived on time and with no hitches! I am so pleased and would definitely use DHL again. Thank you so much.

Mena Price
3 June 2016
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really good service

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to be honest it was good experience with you and you delivered my parcel in two days from birmingham(uk) to new delhi india as you agreed ..really gud well done all team....bless you ... Read more

to be honest it was good experience with you and you delivered my parcel in two days from birmingham(uk) to new delhi india as you agreed ..really gud well done all team....bless you all
upkar singh 07908882869

upkar singh
20 May 2016
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Amazing service from Junior, the delivery guy on Berwick Street

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Just want to say a MASSIVE THANK YOU to Junior, who has gone out of his way numerous times to help us out. Always friendly, hard-working and puts a big smile on our faces. We would tell ... Read more

Just want to say a MASSIVE THANK YOU to Junior, who has gone out of his way numerous times to help us out. Always friendly, hard-working and puts a big smile on our faces. We would tell you to give him a promotion, but then we might have to get a new delivery guy :(
A massive THANK YOU, from all at MISAN Textiles

Misan
19 May 2016
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deliveryperson Karen Woodward is fantastic

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I'm just writing to say what a fantastic job karen woodward does for DHL. She is friendly and helpful, and tries to make sure the parcel is delivered rather than a "we tried ... Read more

I'm just writing to say what a fantastic job karen woodward does for DHL.
She is friendly and helpful, and tries to make sure the parcel is delivered rather than a "we tried to deliver..." note. I wish more delivery people were like her.
Rob

Rob Harley
18 May 2016
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Amazingly fast delivery from China

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I will highly recommend your services. The online payment of duty makes things so easy for delivery. Read more

I will highly recommend your services. The online payment of duty makes things so easy for delivery.

Ben
9 May 2016
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First Class Customer Service

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My parcel had been delivered to the wrong place and the Customer Service agent that I spoke to was amazing. Dealt with my problem straight away, kept me posted throughout her ... Read more

My parcel had been delivered to the wrong place and the Customer Service agent that I spoke to was amazing. Dealt with my problem straight away, kept me posted throughout her investigation and ensured that my parcel was delivered to me the very same day.

Martine
4 May 2016
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