Reviews

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

highly recommended service

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I was in need for the flexibility and cooperation which DHL customer service have shown me in my experience. I would use their service whenever I need again. Read more

I was in need for the flexibility and cooperation which DHL customer service have shown me in my experience. I would use their service whenever I need again.

M-Nour
25 November 2015
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fantastic service and helpful staff

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DHL courier GRAHAM tried to deliver to my office which was unmanned at that time . I came back later to find A WHILE YOU WERE OUT NOTE . I rang swindon who gave me grahams number and ... Read more

DHL courier GRAHAM tried to deliver to my office which was unmanned at that time . I came back later to find A WHILE YOU WERE OUT NOTE . I rang swindon who gave me grahams number and arranged for him to return and make the delivery same day. Very important as products were required for saturday morning . Many thanks graham for going out of your way to redeliver.

mark wade
13 November 2015
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"Perfect"

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Dropped of my package to DHL service point - they boxed and packaged my goods, it was collected within 30 minutes by DHL and delivered to Malta by 2.45 the following day. Great ... Read more

Dropped of my package to DHL service point - they boxed and packaged my goods, it was collected within 30 minutes by DHL and delivered to Malta by 2.45 the following day.

Great Service thanks!

Sue Mclaughlin
11 November 2015
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Best customer Service i ever had from this Customer Service Administrator at DHL Gibraltar.

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I have lived in the US my whole life and it took me to travel to Gibraltar to finally experience what 'Above and Beyond' Customer Service is. I had what I would call an ... Read more

I have lived in the US my whole life and it took me to travel to Gibraltar to finally experience what 'Above and Beyond' Customer Service is.
I had what I would call an over-the-top WOW level customer service experience.
Thank you Lianne W @ DHL Gibraltar. YOU ROCK!!!!

Kahar

Kahar K
10 November 2015
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Excellent Customer Service!

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We are delighted with the level of customer service we received. We had an issue - entirely our fault - that was rectified immediately by DHL who went above and beyond to help ensure our ... Read more

We are delighted with the level of customer service we received. We had an issue - entirely our fault - that was rectified immediately by DHL who went above and beyond to help ensure our issue was resolved.

Freya Riseborough
6 November 2015
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delivery

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Excellent service parcel sent for Hong Kong Friday evening 30/10 received Monday morning 2/11. Most probably sooner if sunday was a normal working day as it arrived and Processed at ... Read more

Excellent service parcel sent for Hong Kong Friday evening 30/10 received Monday morning 2/11. Most probably sooner if sunday was a normal working day as it arrived and Processed at London Heathrow on the Saturday.

lee dukes
6 November 2015
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Exceptional customer service

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Vanessa
31 October 2015
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Exceptional customer service

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My experience with dhl was on a very bad start, as I had been receiving mix information about where my package was and when it would arrive to my home, I was extremely angry to find out ... Read more

My experience with dhl was on a very bad start, as I had been receiving mix information about where my package was and when it would arrive to my home, I was extremely angry to find out that I had been misinformed and that I would receive my package at a later date then what I was advised but I have to say, Pav the manager, was absolutely exceptional, completely went out of his way to ensure that I received my package today, his customer service was perfect I couldn't fault anything, I have never in all my years received such great customer service, Pav, was so great today and through his work we had results, can't thank pav enough, he's an asset to this company. Deepa was also wonderful aswell, went out of her way to find ways of helping me, she too has great Customer service, thank you all.

Vanessa
31 October 2015
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great service

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my parcel was picked up from Brighton East Sussex at 13.30 yesterday and at my front door 09.30 Liverpool today, brilliant Read more

my parcel was picked up from Brighton East Sussex at 13.30 yesterday and at my front door 09.30 Liverpool today, brilliant

David Ahmed
23 October 2015
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incredible service

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I sent a package from London to Milan on Monday lunchtime. next morning I had an e - mail from my friend saying they already received it. that's impressive. probably the best ... Read more

I sent a package from London to Milan on Monday lunchtime.

next morning I had an e - mail from my friend saying they already received it.
that's impressive. probably the best service i've had from any company
.

Gary Oliver
22 October 2015
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