Reviews

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Absolutely great service!

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I've had a parcel sent from Austria. It departed the country yesterday and I've been tracking it all the way. This afternoon the latest update was that it's out for ... Read more

I've had a parcel sent from Austria. It departed the country yesterday and I've been tracking it all the way. This afternoon the latest update was that it's out for delivery.
Shockingly fast service!
Unfortunately received a message saying that the driver attempted to deliver - no one home. This happened 15 minutes ago.
I've been home all day and felt a little upset. I called the customer service team right away and explained the situation. The lovely lady called the courier and I was shocked again when she informed me that the driver is coming back to deliver my parcel. Just signed for my parcel!

This is above and beyond service and great customer support.
I really appreciate it, hence why leaving this review.

DHL you have been absolutely fantastic and I thank you for that.

Mr Petr Stulik
23 May 2017
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Stunning service!

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I would like to express on behalf of research team at our University my greatest gratitude and admiration to customer service supervisor Yulia Zasimovich (DHL Express Belarus) for the ... Read more

I would like to express on behalf of research team at our University my greatest gratitude and admiration to customer service supervisor Yulia Zasimovich (DHL Express Belarus) for the professionalism and readiness to help.
Also many thanks to the DHL for high level of service, speed of delivery, affordability and information support from A to Z.
48 hours transportation of dangerous goods (24 hour delay solely because of customs clearance) from Belarus to the United Kingdom.

Mikhail Dzeshka
20 May 2017
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Speediest delivery ever!

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Needing to get legal documents safely and as fast as possible from UK to Thailand, I dropped them into W H Smith's on a Tuesday morning, they were collected later that day and ... Read more

Needing to get legal documents safely and as fast as possible from UK to Thailand, I dropped them into W H Smith's on a Tuesday morning, they were collected later that day and delivered to my daughter's workplace late on Thursday! The return was just as good: 2 days flat despite a "mechanical failure" which delayed departure from Mumbai. Not so delayed that I'd notice! Collected in Bangkok on Tuesday morning and delivered to my door on Thursday at 08.30. Brilliant service and I would certainly use them again.

Christine Lamb
27 April 2017
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Your courier, Marc Duckworth, is brilliant, he goes out of his way to be of help to us.

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We had a customer in desperate need of a new vacuum pump by the next morning. We rang Marc, and he came out of his way to collect the package, to ensure the customer received it in time. ... Read more

We had a customer in desperate need of a new vacuum pump by the next morning. We rang Marc, and he came out of his way to collect the package, to ensure the customer received it in time. Excellent service. Thank you.

Frozen in Time
26 April 2017
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Driver saved the day

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The driver that picked up our package on Monday went above and beyond. Unfortunately I didn't think to get his name, but our booking ref was D140376. When he came to collect, we ... Read more

The driver that picked up our package on Monday went above and beyond. Unfortunately I didn't think to get his name, but our booking ref was D140376. When he came to collect, we didn't have our package ready as we were waiting for it to arrive from the printers. He was polite and helpful and kindly said he would come back. He gave us plenty of time and came back again but we still didn't have it! He said he might be able to come back if he had time. We finally did get the package from the printers about 20 minutes later, and I was wondering how on earth we would get it to India on time. Then to my relief (and surprise) he did came back again and waited patiently while I put the last bits of tape on the box. The package has arrived to India this morning in plenty of time thanks to him!

Naomi
5 April 2017
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excellent service

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i really appreciate the kind behavior and the service, my parcel was with me in only one day, it was 16kgs thanx alot i will definitely recommend you to my friends and relatives Read more

i really appreciate the kind behavior and the service, my parcel was with me in only one day, it was 16kgs thanx alot i will definitely recommend you to my friends and relatives

ravinder
26 March 2017
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easy company to deal with

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Dealing with DHL daily basis, very friendly and efficient company, pleasure to deal with :) Read more

Dealing with DHL daily basis, very friendly and efficient company, pleasure to deal with :)

Tiina Vili
23 March 2017
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Superfast all the way from UK to Australia! Fabulous service.

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I needed an alternative to Parcelforce Global Express/Priority which was painfully slow and very expensive. So I tried DHL, which is tracked and signed, and could not believe the ... Read more

I needed an alternative to Parcelforce Global Express/Priority which was painfully slow and very expensive. So I tried DHL, which is tracked and signed, and could not believe the difference in service. Sent Thursday afternoon from Gravesend in Kent and it has already arrived in Queensland, Australia, on the Monday morning. That's just 2 working days, as opposed to more than a week previously, and almost 50% cheaper. I'm seriously impressed.

M Ruddock
20 March 2017
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Knowledgable staff provided first class service

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On our initial visit your employee knew what he was talking about, explained procedure in detail. When we returned with our parcel the lady packed the parcel , helped with the paperwork ... Read more

On our initial visit your employee knew what he was talking about, explained procedure in detail.
When we returned with our parcel the lady packed the parcel , helped with the paperwork in a very pleasant manner. The parcel handed in before noon on a Monday was in South Afria before 7.30 am on Tuesday cleared customs and delivered AM on Thursday.
First class service.

Daniel Main
19 March 2017
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Outstanding Customer Service!

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I ordered a parcel from French Connection, but twice there was no one home so my driver - Rob - Number 4A - went out of his way to get the parcel to me. The parcel should have gone to ... Read more

I ordered a parcel from French Connection, but twice there was no one home so my driver - Rob - Number 4A - went out of his way to get the parcel to me. The parcel should have gone to Team Valley to the collection point but instead Rob brought it to my work for me! He obviously went out of his way so that I didn't have to. So so so grateful! Thank you so much! What a lovely guy :-)

Amy Allison
7 March 2017
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