DHL EXPRESS REVIEWS - PAGE 41

Helpful and friendly staff in the Belgrove Street office in London gave me all the information I needed to make a decision on what sized box to send back to Australia. The same afternoon we processed that parcel and made the late afternoon pick-up. To our great surprise we received word from Australia that the box had arrived only two days later, even though there was no particular hurry for it to be there (excess clothing from our trip). Great work DHL. Excellent service from staff in the front office and the logisitics to get a parcel delivered in absolutely minimum time. i'd happily recommend DHL and this office in particular to anyone wanting to shift parcels from one side of the world to the other.

Sam has looked after us for a long time now, and we would like to express our thanks and appreciation on how polite, attentive and helpful he is. Sam has helped us out more than once with processing collections and deliveries between our Exeter and our Plymouth Branch when we have urgent transfers. He is always so pleasant, happy and polite when he comes in store. Thank you so much for everything you do for us here in Exeter to help make our business run as smoothly and as punctual as possible.

I never got my package the day That should arrive, i call that day early they told me it would arrive later, it never arrived, I asked for the next day it arrived and it was the same the package never arrived and I had to ask again for the next day, I still do not have the item until today

I need a Saturday delivery your website is impossible to book it

Paid £50 for delivery of an iPad pro, not including insurance, pickup driver failed to give tracking number/waybill and put delivery address on parcel, left it in the back of his van over the weekend. Made a formal complaint about the driver. Phoned up to rectify this, told they would sort this and deliver the next day, and this is an important parcel so I didn't leave the house all day. Didn't come. Phoned up again and they finally announced they had lost it. at least i had it insured. 0/10 would never use again.

very bad servives.driver didn't knock on the door or ring the bell just left the flyer and 2 people at home nobody hear anything.BAD SERVICE

Pricing for the service offering was good and experience at origin from drop-off at the service point to initial tracking and updates was good. Once the package arrived at destination it began to struggle. The package arrived on Tuesday and was on hold by 12:32 (local). It then spent the whole of Wednesday on hold before contact with the delivery point was made on Thursday to resolve additional information required for the delivery. The shipment then failed to deliver again on Friday and sat in the local hub over the weekend. The delivery was finally made on the Monday. This brought the lead time to just short of 7 days which for courier is a lot. I have had good experiences with the DHL Express service before so I do believe that issues are in relation to rural locations or non-standard delivery points where the final mile can be more challenging. I have also heard of similar story's from other service users. As the rest of DHL Express' service is generally good I hope that more investment is made into "acting local" when it comes to delivery to reduce failure rates, negative satisfaction ratings and wasted resources.

Three different ID numbers for the same order, and a trail which went cold three days before they informed the sender that it was at a "parcel collection shop", which it wasn't. Attempts to contact by phone unsuccessful due, predictably, to "high call volumes". Not sure exactly what DHL do, but I don't think parcel delivery comes into it. On the other hand, if you really want to wind someone up.......

Paid a duty on a parcel still waiting for it to be delivered from Leeds. Would not recommend!

Needed to get a parcel from UK to France urgently, after speaking to DHL on the telephone I was directed to Rymans in Bromley High Street to process my parcel. From start to finish I experienced an extremely helpful and prompt service. The parcel was received within 21 hours, excellent service.