WHY DOESN'T DHL INCLUDE DUTIES AND TAXES IN ITS DELIVERY PRICES?

The Customs authorities in the destination country determine whether any duties and taxes are applicable when the parcel arrives. This is based on the information provided on the parcel label (or Waybill) and Customs paperwork, in particular the contents, declared value and weight.

Duties and taxes only apply to parcels travelling outside the EU and not all goods are subject to these charges. In addition, documents are not subject to duties and taxes.