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DHL BY PHONE FAQS

Need some help? Scroll down to see the most frequently asked questions about DHL by Phone.

General FAQs

DHL Service Point FAQs

DHL Service Point FAQs

DHLitNow FAQs

DHL by Phone FAQs

DHL by phone Questions

Hot topics

Can I insure a parcel booked with DHL by phone?

Do I need to complete any paperwork to accompany my parcel?

Can I arrange a Saturday collection or delivery?

Parcel size and weight

What are the parcel size and weight limits?

Service options

Can I send a parcel that weighs more than 70kg?

My parcel needs to be delivered before midday - is this possible?

Collection

Will my parcel be collected on the same day I make the booking?

What packaging should I use for my parcel?

Why do parcels need to be left open and inspected by the courier?

Do I have to be present when the courier collects my parcel, or can I leave it in a safe place?

Does DHL guarantee its collection times?

What do I do if the courier can't take my parcel?