DHL BY PHONE FAQS

Need some help? Scroll down to see the most frequently asked questions about DHL by Phone.

 
General FAQs

General FAQs

DHL Service Point FAQs

DHL Service Point FAQs

DHLitNow FAQs

DHLitNow FAQs

DHL by Phone FAQs

DHL by Phone FAQs

   

DHL by phone Questions

Hot topics

Can I insure a parcel booked with DHL by phone? arrow pointing right
Do I need to complete any paperwork to accompany my parcel? arrow pointing right
Can I arrange a Saturday collection or delivery? arrow pointing right

   

Parcel size and weight

What are the parcel size and weight limits? arrow pointing right

   

Service options

Can I send a parcel that weighs more than 70kg? arrow pointing right
My parcel needs to be delivered before midday - is this possible? arrow pointing right

   

Collection

Will my parcel be collected on the same day I make the booking? arrow pointing right
What packaging should I use for my parcel? arrow pointing right
Why do parcels need to be left open and inspected by the courier? arrow pointing right
Do I have to be present when the courier collects my parcel, or can I leave it in a safe place? arrow pointing right
Does DHL guarantee its collection times? arrow pointing right
What do I do if the courier can't take my parcel? arrow pointing right

   

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