COVID-19 UPDATE

Against the backdrop of the global COVID-19 outbreak, we and the partners we work with are committed to ensuring the health and safety of our customers and employees and are continuously adapting our businesses to mitigate potential impacts. 

In line with the most recent Government guidance, many DHL Service Points in retail locations have closed until further notice.

During this challenging time, we recommend using our online service DHLitNow to book a collection from your home or office. Please be assured that our couriers are strictly adhering to social distancing advice, both for your safety and their own. Get a quote and book online

Clinical testing kits - currently prohibited

Please be advised that we are unable to ship any clinical testing kits, whether new or used, via our DHLitNow or DHL Service Point services at this time. Clinical testing kits can only be sent by approved account holders to ensure proper handling.  

DHL Service Point updates

Please visit our DHL Service Point locator for current service availability and opening hours.

31 March

All DHL Service Points in WHSmith stores will be closed from tomorrow until further notice.

25 March

Many WHSmith stores have closed until further notice, but about 40% remain open for the provision of key services.  

DHL Service Points at Access Self Storage locations have closed until further notice.

All parcels already in these stores will be collected by our couriers today for onward delivery.

24 March

DHL Service Points at Safestore locations have closed until further notice. All parcels already in the stores will be collected by our couriers today for onward delivery.

23 March

All Ryman and Robert Dyas stores have closed until further notice. All parcels already in the stores will be collected by our couriers today for onward delivery.

General DHL Express updates

UK Customer Service

Temporary network service adjustments

Deutsche Post DHL Group Coronavirus task force