Reviews

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Very trustworthy and excellent quick service

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We have had an account with DHL for a while now and have a very good reliable courier driver named Fran who collects our shipments every day. He is pleasant, very smart and always ... Read more

We have had an account with DHL for a while now and have a very good reliable courier driver named Fran who collects our shipments every day. He is pleasant, very smart and always happy.

Sarah Johnson
24 February 2016
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Always prompt and reliable - Ian Bridges is our regular driver - very efficient and pleasant

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All the staff very pleasant and helpful on the telephone - straight thought without having to press lots of buttons. Able to recover information from previous bookings without having to ... Read more

All the staff very pleasant and helpful on the telephone - straight thought without having to press lots of buttons.
Able to recover information from previous bookings without having to repeat details
Parcels always arrive correctly at the destination

Collection driver very helpful and pleasant and totally reliable.
thanks

marilyn holmes
23 February 2016
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Fast delivery-curtious manners by driver

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from total pick-up to delivery 24.5 hrs, this was very fast and the driver showed me how to sign the machine and was a great help to me as I am now getting on in age at 69.5yrs old. ... Read more

from total pick-up to delivery 24.5 hrs, this was very fast and the driver showed me how to sign the machine and was a great help to me as I am now getting on in age at 69.5yrs old. Thankyou.

P Faulkner
19 February 2016
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Darren & your staff team are stars!

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I want to thank Darren in particular but also Kieran & Scott who made sure my package was picked up this morning. I missed Darren when he first came this morning (my error) but he ... Read more

I want to thank Darren in particular but also Kieran & Scott who made sure my package was picked up this morning.

I missed Darren when he first came this morning (my error) but he found time to quick stop by just 5 minutes after I called. Above & beyond & I am delighted.

Thank you for the extra effort - it made a difference to my day & my business

Sarah

Sarah Brammeier
9 February 2016
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fab customer service go the extra mile

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fantastic service from the customer services dept. spoke to a woman called Saffron this morning just to see if I could get my parcel re delivered to my work address as had mistakenly put ... Read more

fantastic service from the customer services dept. spoke to a woman called Saffron this morning just to see if I could get my parcel re delivered to my work address as had mistakenly put my home address on and so she rang the courier while I was on the phone and said he would try to do this for me but if not did explain fully what else I should do but within the hour he came and delivered it to my office no problem or faffle at all really really impressed at your brilliant service and promise
cannot thank you enough DHL

lizzie rowe
9 February 2016
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Excellent service , customer service was great and the driver was very kind .

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I was really impressed by the service as the call centre staff was very helpful and I would sepcially like to thank the driver who rang me for the parcel as they were very important ... Read more


I was really impressed by the service as the call centre staff was very helpful and I would sepcially like to thank the driver who rang me for the parcel as they were very important documents and I needed them urgently. I didnt get chance to get his name but i would like the company on my behalf to say big thank you to him.

I would recommend dhl to all my family and friends.


Arslaan Khalid
5 February 2016
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Fantastic service + helpful and accommodating staff at your Sheffield Service Point.

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The service from DHL exceeded my expectations, my parcel was left at your Sheffield Service Point at 15:00hrs on Monday and was delivered to mid Texas USA at 10:00hrs on Wednesday, ... Read more

The service from DHL exceeded my expectations, my parcel was left at your Sheffield Service Point at 15:00hrs on Monday and was delivered to mid Texas USA at 10:00hrs on Wednesday, fantastic well done DHL.
I must praise the staff at your Sheffield Service Point who were very friendly and accommodating who after inspecting the contents of my box allowed time for me to gift wrap some items before sealing the box.
Finally, I must comment on your fixed price box system which I found excellent and wow the boxes are free, no more trying to find suitable boxes and taping them together.
James Ronksley
January 2016

James Ronksley
31 January 2016
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Came back to deliver my package

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DHL have been great. I am not always in or I don't always here the bell and today, instead of leaving a card in my outside postbox, DHL delivery came back to see if I was in to ... Read more

DHL have been great. I am not always in or I don't always here the bell and today, instead of leaving a card in my outside postbox, DHL delivery came back to see if I was in to receive my package. It now means I have another day to utilise the item that I was waiting for.

Thank you DHL. I really appreciate it.

Sarah Brown
21 January 2016
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Fantastic job guys!

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Always reliable, Never let down, Well informed, well organised, I always feel happier when I know my deliveries are being taken care of by DHL, great job guys, Thanks! Read more

Always reliable, Never let down, Well informed, well organised, I always feel happier when I know my deliveries are being taken care of by DHL, great job guys, Thanks!

Allen Venus
21 January 2016
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DHl service in Edinburgh Exellent; Thanks to KUBA

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It was during Christmas period when I was rushing my order to reach its destination Botswana on time. The whole shipping process took longer than normal as it was festive season. But ... Read more

It was during Christmas period when I was rushing my order to reach its destination Botswana on time. The whole shipping process took longer than normal as it was festive season. But that's not the point I want to express here. I have been using DHl in Edinburgh for over 3 years and their service is flawless and there is one employee called KUBA he surprises me all the time as he is devoted to his work and he will call if running late or ask if there is anyone home for delivery. I will continue using DHl as their service is fast and secure. I really feel comfortable with with their service.

bumo
15 January 2016
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