Here are a few honest comments made by our customers about our service, which we hope you'll find useful.
DHL Service London is frustrating!
I sent this parcel January 25, 2017. After two days, the recipient sent a message to me informing that a "Signature is Required" was sent to her. I was surprised-I was made to sign (in the Philippines) at least 2 blank/proforma invoices and 1 in the official receipt - so what signature is DHL talking about?
I called up Customer Care's direct line at (02)9902058 and even the staff was surprised saying that it was the first time she encountered such incident. She said I need not mind said message and she tracked the parcel which was already in Hongkong. So I was confident that everything would turn out smooth.
Came the next day, a message here at local DHL texted saying the recipient can't be located? I told them how come-who sent a message to her earlier anyway (that was her contact number). I even told them that the recipient's place is in fact walking distance to the nearest DHL in Peckham Hill Street. The recipient lives in Peckham High Street! Anycase, thinking that maybe DHL London preferred to have it sent to Lambeth, I don't have a hold on that.
I was advised by the local DHL yesterday that they were able to contact the recipient. Indeed, the latter informed me that she was made to choose which location she preferred from among the 10 sites that were suggested for her to pick up the parcel - she chose Toys 'R' Us at Kent Road. She even repeatedly confirmed that she will pick up the same at that office.
As agreed, she went to the Office to pick up the parcel, unbelievably, no parcel was at that Office! As of this writing, they can't track where the parcel is and nobody can be located to lend a hand or contact them.
We're frustrated at the turn of events here; this is going to be the first and last at DHL. The service is dismal-can someone please check where the parcel is now - these are documents awaiting government submission!!! This parcel express is 8 days at least hanging around in London 3 days? I can't believe it!
great customer service
I had some parcels collected today by a very nice man called Dean King. He was a breath of fresh air. Not very often today do companies seem to care about customer service, sadly its all about taking your money. I can not say that about Dean! A very nice man who went out of his way to help with the parcels. He even helped me to wrap them better than i had managed! DHL, i hope you take care of your staff - you certainly dont want to loose this one!
Thank you for making the collection so pleasant!
24 Hours UK to Italy
I used royal mail to send parcels to our friends in Italy, and could not believe that on one occassion it took almost 3 weeks to arrive at its destination. The issue is actually with the Italian mail system
and not royal mail, to be fair.
As this is totally unaceptable I thought I would give a private courier the chance of sending my next consignment. Took my parcel to a local hub on Friday afternoon, i was amazed to hear that it was received on the following Monday. Royal mail you are now dumped, DHL charge significantly more for the service (£30 against £12 royal mail) but not prohibitaly more.
Gave DHL another parcel on Monday afternoon, just some xmas prezzies. Could not believe I got
a phone call the very next from the person I sent them to, stating they had been received.
I dont think it would be humanly possible to make a delivery any quicker.
Pleasant and helpful staff, very well done DHL, I am very much impressed.
Excellent service received when booking in my parcel that went South Africa on Saturday morning, a worm welcome from staff and very helpful. I will recommend that your service to anyone who has items to send anywhere.
Recognition of good service my your staff member.
Today i took a shoe box for delivery to Malawi to your depot in Exeter for my grandson who went to Malawi last July with is school,he raise money by given a speech of his experience.
I was met by Laura Parker Jackson and was told would have to unpack to check contents & put into one of your boxes,she went out of her way of unwrapping & wrapping up presents,she was under pressure at the time but give me excellent service.Well done Laura & many thanks.
Regards John Goodman
Brilliant delivery man so professional and efficient 5380335763
Always same driver always pleasant will respond if I call customer services so I have better idea of delivery just an excellent ambassador for your company
Great Customer Service
Never thought I'd write a review about a delivery service, but the customer service I received went above and beyond my expectations. I received an errant text message from DHL saying my package had been delivered and Karen quickly found that it had not even been sent to the station yet and released the signature for me so I didn't have to be there to sign for it. Friendly, helpful, and efficient! I hope her manager sees this!
I was overseas when the first two attempts were made to deliver my iPhone. Thankfully Emma (DHL LGW) contacted me to rearrange the third drop by email.
She keep me updated of the progress of my parcel ever step of the way and was very helpful when I even had to rearrange the delivery date twice. She emailed me on the day with an indication of morning/afternoon and later with a hour band estimate which turned out to be spot on. Thank you very much.
Excellent Service - Very Nice Guy
Keith wax flexible understanding professional and friendly - thanks again really apprecaite your help
The service was high quality - better than the Royal Mail - these guys and UPS are at the top. In fact might have the edge on UPS.
Will use again !
Happy with Customer Service.
Thank you Stewart Portsmouth (DHL Reading) for helping me today. You are so kind, helpful and you went the extra mile to satisfy your customer.
I also recommend everyone to use DHL services as they are amazing!
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