Here are a few honest comments made by our customers about our service, which we hope you'll find useful.
Excellent Customer Service!
We are delighted with the level of customer service we received. We had an issue - entirely our fault - that was rectified immediately by DHL who went above and beyond to help ensure our issue was resolved.
Excellent service parcel sent for Hong Kong Friday evening 30/10 received Monday morning 2/11. Most probably sooner if sunday was a normal working day as it arrived and Processed at London Heathrow on the Saturday.
Exceptional customer service
My experience with dhl was on a very bad start, as I had been receiving mix information about where my package was and when it would arrive to my home, I was extremely angry to find out that I had been misinformed and that I would receive my package at a later date then what I was advised but I have to say, Pav the manager, was absolutely exceptional, completely went out of his way to ensure that I received my package today, his customer service was perfect I couldn't fault anything, I have never in all my years received such great customer service, Pav, was so great today and through his work we had results, can't thank pav enough, he's an asset to this company. Deepa was also wonderful aswell, went out of her way to find ways of helping me, she too has great Customer service, thank you all.
my parcel was picked up from Brighton East Sussex at 13.30 yesterday and at my front door 09.30 Liverpool today, brilliant
I sent a package from London to Milan on Monday lunchtime.
next morning I had an e - mail from my friend saying they already received it.
that's impressive. probably the best service i've had from any company
brilliant service ,documents arrived in medellin Colombia from uk in less than 48hours
Pick up driver was very professional courteous and friendly will use this service again as we sent some birthday cards by royal mail which took 2 months to reach colombia even though they said five working days! arriving 6 weeks after daughters birthday
OUT STAND ING SERVICE FROM YOUR DRIVER GL15
The gentleman is a great asset to your company - being a senior citizen I was unsure of the paper work -he took five minutes of his valuable time to correct me on a piece of paper work. I am very grateful to him. Wish there were more people like him
Even at 6am, DHL still deliver great service.
My order came in from Germany to Heathrow and I urgently needed it before 9am. I received an email from my local depot at 6:20am so made my way there. Despite the fact they didn't open properly for collections until 8am, I was welcomed and the service I received really was great. Great staff at the Hemel Hempstead depot.
I booked for five parcels to be collected from our home in the UK and to be delivered to our place in Spain.
It was collected on the 16 September and I was given an estimated delivery date of the 21 September. I tracked it all the way and on the morning of the 21 I received a text giving an hour slot between which it would be delivered. It arrived on time as estimated, all intact.
I cannot rate this service highly enough. Local services have struggled to find us in Spain but not DHL.
Will definitely use them again. Thank you DHL.
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