Here are a few honest comments made by our customers about our service, which we hope you'll find useful.
Driver saved the day
The driver that picked up our package on Monday went above and beyond. Unfortunately I didn't think to get his name, but our booking ref was D140376. When he came to collect, we didn't have our package ready as we were waiting for it to arrive from the printers. He was polite and helpful and kindly said he would come back. He gave us plenty of time and came back again but we still didn't have it! He said he might be able to come back if he had time. We finally did get the package from the printers about 20 minutes later, and I was wondering how on earth we would get it to India on time. Then to my relief (and surprise) he did came back again and waited patiently while I put the last bits of tape on the box. The package has arrived to India this morning in plenty of time thanks to him!
i really appreciate the kind behavior and the service, my parcel was with me in only one day, it was 16kgs thanx alot i will definitely recommend you to my friends and relatives
easy company to deal with
Dealing with DHL daily basis, very friendly and efficient company, pleasure to deal with :)
Superfast all the way from UK to Australia! Fabulous service.
I needed an alternative to Parcelforce Global Express/Priority which was painfully slow and very expensive. So I tried DHL, which is tracked and signed, and could not believe the difference in service. Sent Thursday afternoon from Gravesend in Kent and it has already arrived in Queensland, Australia, on the Monday morning. That's just 2 working days, as opposed to more than a week previously, and almost 50% cheaper. I'm seriously impressed.
Knowledgable staff provided first class service
On our initial visit your employee knew what he was talking about, explained procedure in detail.
When we returned with our parcel the lady packed the parcel , helped with the paperwork in a very pleasant manner. The parcel handed in before noon on a Monday was in South Afria before 7.30 am on Tuesday cleared customs and delivered AM on Thursday.
First class service.
Outstanding Customer Service!
I ordered a parcel from French Connection, but twice there was no one home so my driver - Rob - Number 4A - went out of his way to get the parcel to me. The parcel should have gone to Team Valley to the collection point but instead Rob brought it to my work for me! He obviously went out of his way so that I didn't have to. So so so grateful! Thank you so much! What a lovely guy :-)
Fastest delivery service I have used
Ordered parts for my bike from Ireland multiple times, saw every step of my packages location with fast updates and very accurate, also went through the U.K. Then to Germany and to the us, all in a day and a half, great service! Will recommend for sure.
My package arrived the next day to Europe. I am absolutely delighted, this is the first time I have used this courier service, and completely converted. I will definitely use again. The process was easy. I used the waybill number, and the package tracking facility was very informed all the way to destination. Top marks, for a fabulous service!!
Amazing service DHL, picked up from a small fishing village in Co Down, N.Ireland and delivered to my customer in Ohio USA just over 48hours later, kept updated of progress on the way via mms
Would 100% use this service again. Totally faultless experience from package left me on Monday 13/2/17@ 11:59hours and delivered to my customer is Shaker Heights Ohio @ 11:37hours 15/02/17.*****
I didn't hear the deliverer knocking, but on the attempted delivery note, I was given a number to call with the sentence: "Call before 3pm and I'll pop back." He was true to his word, and had a smile on his face - great customer service, couldn't be happier.
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