Reviews

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Excellent service , customer service was great and the driver was very kind .

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I was really impressed by the service as the call centre staff was very helpful and I would sepcially like to thank the driver who rang me for the parcel as they were very important ... Read more


I was really impressed by the service as the call centre staff was very helpful and I would sepcially like to thank the driver who rang me for the parcel as they were very important documents and I needed them urgently. I didnt get chance to get his name but i would like the company on my behalf to say big thank you to him.

I would recommend dhl to all my family and friends.


Arslaan Khalid
5 February 2016
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Fantastic service + helpful and accommodating staff at your Sheffield Service Point.

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The service from DHL exceeded my expectations, my parcel was left at your Sheffield Service Point at 15:00hrs on Monday and was delivered to mid Texas USA at 10:00hrs on Wednesday, ... Read more

The service from DHL exceeded my expectations, my parcel was left at your Sheffield Service Point at 15:00hrs on Monday and was delivered to mid Texas USA at 10:00hrs on Wednesday, fantastic well done DHL.
I must praise the staff at your Sheffield Service Point who were very friendly and accommodating who after inspecting the contents of my box allowed time for me to gift wrap some items before sealing the box.
Finally, I must comment on your fixed price box system which I found excellent and wow the boxes are free, no more trying to find suitable boxes and taping them together.
James Ronksley
January 2016

James Ronksley
31 January 2016
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Came back to deliver my package

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DHL have been great. I am not always in or I don't always here the bell and today, instead of leaving a card in my outside postbox, DHL delivery came back to see if I was in to ... Read more

DHL have been great. I am not always in or I don't always here the bell and today, instead of leaving a card in my outside postbox, DHL delivery came back to see if I was in to receive my package. It now means I have another day to utilise the item that I was waiting for.

Thank you DHL. I really appreciate it.

Sarah Brown
21 January 2016
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Fantastic job guys!

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Always reliable, Never let down, Well informed, well organised, I always feel happier when I know my deliveries are being taken care of by DHL, great job guys, Thanks! Read more

Always reliable, Never let down, Well informed, well organised, I always feel happier when I know my deliveries are being taken care of by DHL, great job guys, Thanks!

Allen Venus
21 January 2016
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DHl service in Edinburgh Exellent; Thanks to KUBA

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It was during Christmas period when I was rushing my order to reach its destination Botswana on time. The whole shipping process took longer than normal as it was festive season. But ... Read more

It was during Christmas period when I was rushing my order to reach its destination Botswana on time. The whole shipping process took longer than normal as it was festive season. But that's not the point I want to express here. I have been using DHl in Edinburgh for over 3 years and their service is flawless and there is one employee called KUBA he surprises me all the time as he is devoted to his work and he will call if running late or ask if there is anyone home for delivery. I will continue using DHl as their service is fast and secure. I really feel comfortable with with their service.

bumo
15 January 2016
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Fast, but no delivery

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This is actually the second time this has happened, but I would get excited tracking my parcel and don't get me wrong the whole process is rapid which is a great thing. However when ... Read more

This is actually the second time this has happened, but I would get excited tracking my parcel and don't get me wrong the whole process is rapid which is a great thing. However when it comes to the time when they are actually delivering it to my door...they don't! Like I said before this is the second time they have supposedly came to my door but never knocked because they didn't know if it was the right address. Both times the parcels have gone to the local service point, but when you can't drive and when you are busy with day to day things to get it redelivered its hard and time consuming and i'm really disappointed that it has happened twice.
Had trouble with customer service. Had to ring 3/4 times in order to actually know what was going on with my parcel, but a lovely English advisor took over the line and helped me on the whereabouts of my parcel and my address for the postman to redeliver to.

nandi
9 January 2016
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Almost faultless - just one annoying hassle + one suggestion from me

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This is a copy of my Trustpilot review .... In contrast to other reviewers, I have been massively impressed by DHL's systems and service. A musical instrument I ordered was ... Read more

This is a copy of my Trustpilot review ....

In contrast to other reviewers, I have been massively impressed by DHL's systems and service. A musical instrument I ordered was picked up on January 5th in Florida and was safely delivered to my house in Yorkshire on January 7th. Their online system whereby you can opt to receive email notifications of as many stages of the shipping process as you want worked flawlessly. I encountered only one annoying hiccup and that was the failure of our 'phone to receive advance notice of the amount that had to be paid for VAT as part of the import process. I eventually got the message via the BT voicemail system but then found that DHL's epayment system on their website just would not accept payment via Mastercard. I had five failures before switching to payment by Visa and that worked 1st time. Their 'Live Chat' system worked very well and did help. (Thanks to Sumesh and Karthik for their patience). So ... as far as DHL's shipping systems and timings went, I would award 5 stars, but I'm knocking it back to 4 because of the other hassles I encountered. The one option that would be very useful would be for a notification of the day of delivery of a rough estimate for arrival. The system used by DPD would be an ideal model for this if it could be implemented.

Alan Sturgess
7 January 2016
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Excellent Friendly service & fastest delivery

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Excellent Service Read more

Excellent Service

kevin carter
5 January 2016
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Horrible customer service, does anybody at DHL care?

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I sent a package from Manila to London last Dec 17. 2015 It never got there. I have been waiting for feedback from both London and Manila on my sent parcel. Wrote a note to the ... Read more

I sent a package from Manila to London last Dec 17. 2015 It never got there. I have been waiting for feedback from both London and Manila on my sent parcel. Wrote a note to the Philippine country head, head of customer relations, was promptly referred by them to rep. who could not fix my problem in the first place, thus my writing them. E-mailed the U.K. office who never returned my concerns. Despite numerous calls to your Manila office, they say London will resolve the problem.
Same story every day. Can someone from your organization take ownership of this issue?

Or does my package end up like Amelia Earhart, a mystery for the ages?

Brendon M. V. Yujuico
5 January 2016

Action point:

Dear Sarah

Thank you for taking the time to give us your feedback.

We are sorry to hear that your parcel has not been delivered. We take all feedback very seriously and have escalated this issue to our Customer Service team who will contact you directly.

Best regards
DHL Express UK

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Excellent delivery service from Hong Kong to Mid-Wales UK in 3 days

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My Package was picked up by DHL in Hong Kong on Saturday 02nd Jan 2016 at 19:22 and it was in Leipzig, Germany on Sunday 03rd Jan for just 3 mins. Departed Leipzig 16:17 arriving at East ... Read more

My Package was picked up by DHL in Hong Kong on Saturday 02nd Jan 2016 at 19:22 and it was in Leipzig, Germany on Sunday 03rd Jan for just 3 mins. Departed Leipzig 16:17 arriving at East Midlands Airport at 17:02. Departed East Midlands facility on Monday 04th January at 03:44 for delivery.
Arrived 11:56 am on Monday 04th January.

Wow DHL!! what an amazing Courier service.

Mike Senior
4 January 2016
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