Reviews

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

excellent service

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very fast delivery and tracking is a excellent site Read more

very fast delivery and tracking is a excellent site

a taylor
27 May 2015
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Absolutely crap customer service in the UK!

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I have booked a collection today but the driver failed to collect it. I phoned the customer service and realised that the woman who booked it put the wrong house number.- she put 1 ... Read more

I have booked a collection today but the driver failed to collect it. I phoned the customer service and realised that the woman who booked it put the wrong house number.- she put 1 instead of 7!!!!! How pathetic is that and now i have just wasted my time- came home early from work because DHL does not collect between 7 pm onwards which is perfect for working people!!!! Not a happy bunny at all.
Customer Service people should listen carefully and make sure that they entered correct details.

C Lapaan
27 May 2015

Action point:

Dear C Lapaan

Thank you for the time to give us your feedback.

We are very sorry to hear that you have experienced a problem with the service you have received from DHL. We take all feedback seriously and have passed these issues to our Customer Service team already who will contact you as soon as they can.

Best regards

DHL Express UK

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Wonderful DHL Driver

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Having moved into the Bloomsbury area in February 2015, I have been delighted with the professional, courteous and superb service offered by Dijan, our local driver. He always has a ... Read more

Having moved into the Bloomsbury area in February 2015, I have been delighted with the professional, courteous and superb service offered by Dijan, our local driver. He always has a smile, no matter how hideous his day has been, and goes out of his way to ensure he meets our timings. He is an exemplary member of the DHL team who should be recognised as such.

Sharon Lake
22 May 2015
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Did not use the doorbell or tell you where you package went

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Very poor driver. The driver did not use the doorbell and after tapping on the door so lightly I could not hear him, he then stuck a card through my door but did not tell me what he ... Read more

Very poor driver.

The driver did not use the doorbell and after tapping on the door so lightly I could not hear him, he then stuck a card through my door but did not tell me what he has done with my parcel.

G Perryman
13 May 2015

Action point:

Dear G Perryman

Thank you for reviewing your recent experience with DHL.

We are sorry your parcel was not delivered as expected. Our Customer Service team will look into this and contact you directly.

Best regards

DHL Express UK

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A phonecall to Sandra, missing parcel located and delivered almost immediately, excellent service!

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Jane Mitchell
8 May 2015
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Impossible to help any more!

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I had cause to buy footwear from Europe and knew I had left it late, but your staff went out of their way to ensure I received them on time. They simply could not have done any more for ... Read more

I had cause to buy footwear from Europe and knew I had left it late, but your staff went out of their way to ensure I received them on time. They simply could not have done any more for me and I was delighted. A massive thanks, especially to Sue in the Contact Centre.

Steve Roulstone
6 May 2015
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UK to UG

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I sent a parcel using Express Delivery from Southampton, UK to Kampala, Uganda. I was nervous - and I must add I chose a well known destination to send my parcel too (and got a friend ... Read more

I sent a parcel using Express Delivery from Southampton, UK to Kampala, Uganda.
I was nervous - and I must add I chose a well known destination to send my parcel too (and got a friend to sign for it) to make sure it didn't get lost.

Everything rang smoothly. I could track it the whole time. It arrived all in one piece, on time. Perfect - what more could you ask for?

I would definitely use DHL again.

The service at Safestore, Southampton was very friendly and helpful. I also rang DHL to check which service to use beforehand and I found the service very friendly and helpful.

AfricanPost
20 April 2015
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Briliant delivery service on your route 16

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your delivery courier made my day by returning to deliver the package as i was out when she first attempted. Thay's superb service. She is an ambassador for your business. More ... Read more

your delivery courier made my day by returning to deliver the package as i was out when she first attempted. Thay's superb service. She is an ambassador for your business. More business' shuld replicate this great customer experience.

nancy court
10 April 2015
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Perfect Service to Nigeria.

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Courier service went hitch free. Read more

Courier service went hitch free.

Seun Onas
7 April 2015
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Terrible! Poor service!

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To say that your service is VERY BAD is an understatement. After waiting all day and verifying that my package would be delivered, I found out after 6 pm that the driver couldn't ... Read more

To say that your service is VERY BAD is an understatement. After waiting all day and verifying that my package would be delivered, I found out after 6 pm that the driver couldn't make the delivery. Needless to say I was VERY UPSET! the contents of that package was for a presentation the next day!! I asked if they could deliver it the next morning, but the representative couldn't guarantee that. I asked for a supervisor who reiterated the same thing, but without apathy. Now that I know how poor your service is and that nothing is guaranteed with you, I will never use DHL again. And I am spreading the word on every social media website out there.

Larry Chew
19 March 2015

Action point:

Dear Larry,

Thank you for taking the time to give us your feedback.

We are sorry to hear that your package has not been delivered. We take all feedback very seriously and have escalated this issue to our Customer Service team who will contact you directly. 

Best regards
DHL Express UK

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