Here are a few honest comments made by our customers about our service, which we hope you'll find useful.
Lovely Driver who went out of his way to deliver my package.
Driver - Baron Trevor m- Lovely guy
I know this DHL driver as he regularly delivers to my place of work so when I missed a delivery to my home address I left a note out and asked the driver to redeliver to my work address just down the road. I never expected it to happen if I'm honest but lucky for me it was Baron and he recognised my name and business address so he brought it to me - Such a lovely guy - An asset to DHL
highly recommended service
I was in need for the flexibility and cooperation which DHL customer service have shown me in my experience. I would use their service whenever I need again.
fantastic service and helpful staff
DHL courier GRAHAM tried to deliver to my office which was unmanned at that time . I came back later to find A WHILE YOU WERE OUT NOTE . I rang swindon who gave me grahams number and arranged for him to return and make the delivery same day. Very important as products were required for saturday morning . Many thanks graham for going out of your way to redeliver.
Dropped of my package to DHL service point - they boxed and packaged my goods, it was collected within 30 minutes by DHL and delivered to Malta by 2.45 the following day.
Great Service thanks!
Best customer Service i ever had from this Customer Service Administrator at DHL Gibraltar.
I have lived in the US my whole life and it took me to travel to Gibraltar to finally experience what 'Above and Beyond' Customer Service is.
I had what I would call an over-the-top WOW level customer service experience.
Thank you Lianne W @ DHL Gibraltar. YOU ROCK!!!!
Excellent Customer Service!
We are delighted with the level of customer service we received. We had an issue - entirely our fault - that was rectified immediately by DHL who went above and beyond to help ensure our issue was resolved.
Excellent service parcel sent for Hong Kong Friday evening 30/10 received Monday morning 2/11. Most probably sooner if sunday was a normal working day as it arrived and Processed at London Heathrow on the Saturday.
Exceptional customer service
My experience with dhl was on a very bad start, as I had been receiving mix information about where my package was and when it would arrive to my home, I was extremely angry to find out that I had been misinformed and that I would receive my package at a later date then what I was advised but I have to say, Pav the manager, was absolutely exceptional, completely went out of his way to ensure that I received my package today, his customer service was perfect I couldn't fault anything, I have never in all my years received such great customer service, Pav, was so great today and through his work we had results, can't thank pav enough, he's an asset to this company. Deepa was also wonderful aswell, went out of her way to find ways of helping me, she too has great Customer service, thank you all.
my parcel was picked up from Brighton East Sussex at 13.30 yesterday and at my front door 09.30 Liverpool today, brilliant
I sent a package from London to Milan on Monday lunchtime.
next morning I had an e - mail from my friend saying they already received it.
that's impressive. probably the best service i've had from any company
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