Here are a few honest comments made by our customers about our service, which we hope you'll find useful.
Recognition of good service my your staff member.
Today i took a shoe box for delivery to Malawi to your depot in Exeter for my grandson who went to Malawi last July with is school,he raise money by given a speech of his experience.
I was met by Laura Parker Jackson and was told would have to unpack to check contents & put into one of your boxes,she went out of her way of unwrapping & wrapping up presents,she was under pressure at the time but give me excellent service.Well done Laura & many thanks.
Regards John Goodman
Brilliant delivery man so professional and efficient 5380335763
Always same driver always pleasant will respond if I call customer services so I have better idea of delivery just an excellent ambassador for your company
Great Customer Service
Never thought I'd write a review about a delivery service, but the customer service I received went above and beyond my expectations. I received an errant text message from DHL saying my package had been delivered and Karen quickly found that it had not even been sent to the station yet and released the signature for me so I didn't have to be there to sign for it. Friendly, helpful, and efficient! I hope her manager sees this!
I was overseas when the first two attempts were made to deliver my iPhone. Thankfully Emma (DHL LGW) contacted me to rearrange the third drop by email.
She keep me updated of the progress of my parcel ever step of the way and was very helpful when I even had to rearrange the delivery date twice. She emailed me on the day with an indication of morning/afternoon and later with a hour band estimate which turned out to be spot on. Thank you very much.
Excellent Service - Very Nice Guy
Keith wax flexible understanding professional and friendly - thanks again really apprecaite your help
The service was high quality - better than the Royal Mail - these guys and UPS are at the top. In fact might have the edge on UPS.
Will use again !
Happy with Customer Service.
Thank you Stewart Portsmouth (DHL Reading) for helping me today. You are so kind, helpful and you went the extra mile to satisfy your customer.
I also recommend everyone to use DHL services as they are amazing!
We called DHL for help we needed to send a parcel to Japan , they were the only ones who could send it for us, due to the nature of the parcel , having a lithium battery with in the item it was proving difficult to send, The delivery guy was amazing, he was very informative and explained how the system works, we tracked our parcel every day , and today it arrived at its destination yay! So we will be recommending DHL to every one, Great service and one we will be using again. Thank you ..
It's the little things that make a big difference
I had an incident where someone at my work place misplaced the package on the wrong shelf and ultimately caused the package to not get picked up correctly or on time. I was running around town looking for a place to accept it until I went to the Riverview location where a young guy by the name of Luis Ceron saw me and asked me if he could help. I then explained the situation and he told he would be able to take the package. I'm not saying it was a huge deal but it was definitely helpful and the fact that he was willing to help me and basically solve my issue is a big deal for me. Thanks to him the package got there on time, I didn't get in trouble and things are as they should be. Thanks again man, I owe you one!
Employees make everything, don't they?
I am taking the time to write you about two employees working in the DHL Express London South East (SE14 5RW) namely Liliane and Carmen. I requested to pick up my parcel at the center because it needed my signature and received the confirmation it will be available for pick-up on September, 15th before end of day. I did not realize how far was the center and arrived at 7:30 pm, slightly worried about the night getting dark. When I finally hit the center, Liliane and Carmen told me the parcel did not arrive- I think you can easily imagine how puzzled I felt. Liliane proposed me straight away to call the customers service from their phone and after thirty minutes of 'battle' with a lady called Michele (and this is why I won't rate you 5 stars) - I got finally the answer that my parcel was effectively at the center. I want to highlight that Liliane and Carmen did not finish at 8pm on that day and were both extremely nice to me.
Two great persons I am very happy to have met!
Customer service rep Denise showed me the way to go!
My Amazon order stated DHL delivering and Tracking status was 'delivery attempted 16.09.16' customer moved!!
On speaking to Denise at about 7.15 this evening, she asked me where the item was coming from (Denmark) she proceeded to inform me that it would be DHL Germany delivering to Parcel Force then on to me. She advised that I go on to Parcel Force web site and enter tracking number and see what comes up (she also gave me a telephone number for them). I followed her instructions which has resulted in a successful outcome. Thank you so much Denise
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