Here are a few honest comments made by our customers about our service, which we hope you'll find useful.
Fantasic, Heipful and amazing
Through no fault of DHL our parcel was sent to the wrong address. when I contacted them to ask for help, the went above and beyond, stopped the parcel which had gone miles away and redirected it to us. No hassel, was just done. Well done Dhl you were amazing.
Delivery driver went above and beyond.
Had a text from DHL to advise parcel was going to be delivered next day but no time slot. I was hoping it was going to be after my husband got in about 11. However I got a call from the delivery driver just before 10 to advise she was at my house. There wasn't anything I could do to get anyone there so she said she would leave me a card with details of how to arrange re-delivery. I was worrying all day about how to get the parcel as we work full time, DHL don't deliver on a Saturday and the parcel was a birthday gift for my dad so I couldn't have it delivered to my parents home. I was stuck! Then just before 3pm I got a call from the delivery driver who said she would be passing our house again within an hour and could drop my parcel off. One call to my hubby and then another to the driver and it was all sorted - parcel safely received. I can't thank that driver enough! She is a STAR x
Superfast international delivery and brilliant end-to-end service.
Superfast international delivery and brilliant end-to-end service. I can't believe it took less than 48 hours for my parcel sent from the UK to get into the hands of the recipient in Nigeria. I'm very impressed. I highly recommend DHL.
Impressive Customer Service
Thank you Dave for rectifying inadequate packaging and taking the time and trouble to make a personal phone call to advise us of the situation. The contents arrived intact and within the time specified.
Great Customer Care over the phone
Sending my big Thank You to EVE from the call center - such an amazing customer service. The driver even didn't ring the bell and I just saw the DHL van pulling and then I received txt that they've tried to deliver it ... How? By pulling the van to send a message! I called the customer service line and Eve even didn't let me waste my time explaining - she was just - "Sir, hold on a sec, looks like he is still in the area, let me "catch him" and send him back". In 3 minutes the guy was back and my important delivery was with me. I do believe that the management is checking all those reviews because it is now easy to keep such an amazing staff members in a huge company as DHL! I wish all of them are like Eve! Thank you, Eve! Keep up the good work! Such a pleasant and understanding worker!
great customer service by Jave in the tracking dept in the Philippines
parcel got a little lost part way through as delivery was outside normal delivery area and was being delivered by a third party and a phone number missing off the parcel so delivery could not be arranged I spoke to Jave in the Philippines who sorted it all out and parcel delivered the next day and she even phoned up to see if it went all ok.thank you
Left package into Belfast depot @ 3.15 pm 5/7/16
Package delivered in Paris @ 2.00pm 6/7/16
That's what you call service
Cannot fault them Mirfield to Melbourne in 4 days 2 of which were weekend. Gobsmacked.
Parcel collected at 10 am Thursday 30th June and my son received it Monday the 4th July at 6.30 am our time. i cannot fault this company and will definitely use them again.
really great couriers. they never let you miss your package they always send you emails so you can organize re-delivery. they followed my intrusctions without any problems, over all a pleasent experience =D
Holy so fast so good
Damn got it so fast and driver called in good time so we could arrange meeting.. Delivered 5 days before estimated and a very good service from the driver handing it off aswell.
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