Reviews

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Early delivery!

Rating
Really lovely bloke brought my parcel today. I'd just popped out to catch a bit of sunshine (lovely and warm today), and there was the van and he'd just got out! Had a chat ... Read more

Really lovely bloke brought my parcel today. I'd just popped out to catch a bit of sunshine (lovely and warm today), and there was the van and he'd just got out!

Had a chat and a cheery smile. Lovely experience. Thank you all involved in delivering my parcel. Five stars, and more if they were there!

Jen Hemmings
2 July 2014
Show less

Brilliant collection driver that goes the extra mile

Rating
The collection driver that we have at the moment is brilliant. He always makes the effort to get back to us for late collections, even if he's already collected several times during ... Read more

The collection driver that we have at the moment is brilliant. He always makes the effort to get back to us for late collections, even if he's already collected several times during the day.

Rob Beesley
26 June 2014
Show less

Really impressed - far better than Royal Mail/Parcelforce

Rating
We ordered two products separately from overseas under different christian names and expected them to be delivered to our home address. The day before delivery we were sent a text and ... Read more

We ordered two products separately from overseas under different christian names and expected them to be delivered to our home address. The day before delivery we were sent a text and given the option to have them delivered to a local depot which as it happened was more convenient for that particular day.

The delivery person noticed that he had two parcels for us by coincidence and called to ask if we wanted both dropped off there. We asked if they could both be collected by one person and he called back within 3 minutes to say 'yes' if we had ID.

We later had a text from the depot to say they closed at 6. When I collected the parcels the lady was very friendly and helpful, far better than the grim Royal Mail collection centre.

We have had some bad experiences with Royal Mail and Parcelforce and were really impressed with this service and communication. You can't choose who delivers your parcel but if we could we would definitely choose DHL!!

Wendy
25 June 2014
Show less

Excellent Service to Kathmandu

Rating
There is no postal system in Nepal This is the first time I have ever used an international courier. I chose DHL because of the local agent. The parcel was picked up in ... Read more

There is no postal system in Nepal
This is the first time I have ever used an international courier. I chose DHL because of the local agent.

The parcel was picked up in Kidderminster, Worcestershire Tuesday 10 June at 11.37
It was delivered on Friday 13 June at 15.35 in Kathmandu.

What a fantastic service.
I will have no hesitation in using DHL again and will recommend DHL to anyone.

Well done.

Martyn Griffiths

Martyn Griffiths
16 June 2014
Show less

EXCELLENT DRIVER - TOP GUY - MADE MY DAY!!

Rating
Just wanted to say thanks to Jason who today bent over backwards to make sure I got my package when i wasn't in to collect it. Rang me throughout the day and made sure I got what I ... Read more

Just wanted to say thanks to Jason who today bent over backwards to make sure I got my package when i wasn't in to collect it. Rang me throughout the day and made sure I got what I wanted. Top bloke. Thanks very much!

jon barber
16 May 2014
Show less

WE LOVE OUR DELIVERY MAN

Rating
Always receive the best service from our delivery man, Decastro. He always arrives on time with the biggest smile on his face always making us laugh. Thank you! Read more

Always receive the best service from our delivery man, Decastro.

He always arrives on time with the biggest smile on his face always making us laugh.

Thank you!

Harry
9 May 2014
Show less

God send!!

Rating
Just wanted to show my appreciation to one of your call centre colleagues "Aaron". He was very pleasant, helpful and made my delivery hassel free. Read more

Just wanted to show my appreciation to one of your call centre colleagues "Aaron". He was very pleasant, helpful and made my delivery hassel free.

Mrs Harvey
7 May 2014
Show less

OUTSTANDING SERVICE AND DELIVERY SPEED - THANK YOU FOR MAKING THE IMPOSSIBLE POSSIBLE AND WITH SUCH EASE!

Rating
Less than 48 hours from the UK to the recipient in the UAE - wow!! A very last-minute change in plans meant that I needed an urgent delivery and at first it seemed impossible - bank ... Read more

Less than 48 hours from the UK to the recipient in the UAE - wow!! A very last-minute change in plans meant that I needed an urgent delivery and at first it seemed impossible - bank holiday weekend and living in a remote rural area. From picking up the phone in a panic to the parcel arriving at its destination in perfect time, the advice and service you gave was outstanding. You really did make what felt like the impossible possible in the most friendly and efficient manner. Not only did the parcel feel in very safe hands, I did too! Thank you.

Kate Stephenson
6 May 2014
Show less

5 Star Service

Rating
The team here at Procter & Gamble Tec CentreI deal with couriers everyday in our jobrole ,in particular we are always happy to deal with the regular driver Barry Gill. He is ... Read more

The team here at Procter & Gamble Tec CentreI deal with couriers everyday in our jobrole ,in particular we are always happy to deal with the regular driver Barry Gill. He is professional, happy, helpful and nothing is ever a problem if I ask him to do anything.

Thanks,

CMG Team


Paul Dougherty
30 April 2014
Show less

100% FANTASTIC SERVICE WILL USE THIS SEVICE AGAIN FOR OVERSEAS PACKAGES

Rating
FANTASTIC SERVICE I LEFT MY PACKAGE AT STAPLES IN DERBY ON TUESDAY THE TEAM IN STAPLES WERE VERY HELPFUL I GIVE THEM 100% I SENT MY PACKAGE TO MOMBASA IN KENYA AND WAS TOLD IT WOULD BE ... Read more

FANTASTIC SERVICE I LEFT MY PACKAGE AT STAPLES IN DERBY ON TUESDAY THE TEAM IN STAPLES WERE VERY HELPFUL I GIVE THEM 100% I SENT MY PACKAGE TO MOMBASA IN KENYA AND WAS TOLD IT WOULD BE PICKED UP THE FOLLOWING DAY AND WOULD TAKE UP TO 5 DAYS TO GET THERE SO I WAS SUPRISED AND HAPPY WHEN I RECIEVED A TEXT FROM MY HUSBAND IN KENYA ON THURSDAY MORNING TO SAY THAT THE PACKAGE HAD ARRIVED AND HE HAD BEEN NOTIFIED BY PHONE THAT IT WAS READY FOR COLLECTION IT ARRIVED VERY FAST AND I AM VERY IMPRESSED WITH THE SERVICE AND SECURE WAY MY PACKAGE WAS HANDLED AS IT CONTAINED VERY SPECIAL PHOTOS OF OUR WEDDING AND HE HAD NOT SEEN THE PHOTOS WE HAVE ONLY BEEN MARRIED 2 WEEKS AND I AM IMPRESSED BY THE VERY REASONABLE COST I WILL DEFINATLY USE DHL IN THE FUTURE THANK YOU TO EVERYONE INVOVLED

maureen baya mwanje
26 April 2014
Show less

We'd love to hear what you have to say...

Your email address and waybill number will not be published. Required fields are marked *

Rate us *

Roll over the stars and then click to rate

DHL Service Point drop offDHLitNow online bookingDHL by phone

Get a quote!

You can drop your parcel off at your nearest DHL Service Point, book a collection online or over the phone. Which one is right for you?

Get a quote »

Do you have any questions?

We will be happy to answer any questions or concerns you may have. Please call us on:

0844 248 0828

Our opening hours are 07:30 - 22:00 Monday to Friday and 08:00 - 16:00 on Saturday.