Reviews

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Cannot review highly enough-ordered from Aus on 16.6.15 and was with us in UK by 19.9.15 followed on tracking all the way. Awesome. A******

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nyla
20 June 2015
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excellent service through out.

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Parcel was delivered swiftly and i was kept informed all the way until parcel reached recipient . Read more

Parcel was delivered swiftly and i was kept informed all the way until parcel reached recipient .

johnson tawiah
18 June 2015
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A shambolic system!

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How can you have multiple ways of tracking International Parcels to the UK that show different information- with the same goods in different locations? One version says its went via ... Read more

How can you have multiple ways of tracking International Parcels to the UK that show different information- with the same goods in different locations? One version says its went via Birmingham and is out for delivery from Cambridge. Another tracking systems say they went to Dunstable and Norwich and now out for delivery - does this mean we get them twice?

Helpful people but what a mess - wasted hours of our lives trying to find our boxes that we had arranged (or so we thought) to collect from a depot.

What a shambles...... This would not let me post the review with out giving at least one Star!!!!!!!
One star too many for the system!

Jenny
11 June 2015

Action point:

Dear Jenny,

Thank you for reviewing your recent experience with DHL.

We apologise that you have received a less than satisfactory service. We take all feedback very seriously, so please be assured that we will investigate these issues thoroughly and our Customer Service team will contact you.

Best regards,
DHL Express UK

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Karen the best Driver

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I was dealing with you for my neighbour E.Tavakoli and I was very please with Karen the driver who was very very helpful. The staff that Mr Tavakoli dealt with did not give him all the ... Read more

I was dealing with you for my neighbour E.Tavakoli and I was very please with Karen the driver who was very very helpful. The staff that Mr Tavakoli dealt with did not give him all the information that they should have done, But Karen sorted everything out for us, and I cannot thank her enough.

Mrs Celia Holman
10 June 2015
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Polite, fast, and efficient customer service.

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I needed to get my parcel returned to Pebble as I no longer required it. Pebble said they couldn't do anything, so I went to DHL customer service. The second I could supply my ... Read more

I needed to get my parcel returned to Pebble as I no longer required it. Pebble said they couldn't do anything, so I went to DHL customer service.
The second I could supply my tracking number, it got sent to the service centre and the parcel has been marked on the tracking as returned to shipper; saving me the hassle of having to return it or refuse it on delivery, and speeding up the process. The customer support was polite, and they did what they said they'd do in a very timely manner.

Special thanks to George Brookes who was the person who dealt with my request.

Anthony

Anthony Bayley
7 June 2015
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Best service in the World!

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I really needed one envelope in Philippines on Friday (I sent it on Wednesday), was a very important document so I contacted DHL phone support to check if that was possible. I went to ... Read more

I really needed one envelope in Philippines on Friday (I sent it on Wednesday), was a very important document so I contacted DHL phone support to check if that was possible.
I went to DHL north wales, and your team over there is brilliant, very kind, and very professionals.
My envelope arrived as scheduled for half the price of Post Office (and they only gave me 66% chance to get the envelope there).

Thanks for your team effort, specially at north wales drop off

Ricardo Ochoa
31 May 2015
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excellent service

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very fast delivery and tracking is a excellent site Read more

very fast delivery and tracking is a excellent site

a taylor
27 May 2015
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Absolutely crap customer service in the UK!

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I have booked a collection today but the driver failed to collect it. I phoned the customer service and realised that the woman who booked it put the wrong house number.- she put 1 ... Read more

I have booked a collection today but the driver failed to collect it. I phoned the customer service and realised that the woman who booked it put the wrong house number.- she put 1 instead of 7!!!!! How pathetic is that and now i have just wasted my time- came home early from work because DHL does not collect between 7 pm onwards which is perfect for working people!!!! Not a happy bunny at all.
Customer Service people should listen carefully and make sure that they entered correct details.

C Lapaan
27 May 2015

Action point:

Dear C Lapaan

Thank you for the time to give us your feedback.

We are very sorry to hear that you have experienced a problem with the service you have received from DHL. We take all feedback seriously and have passed these issues to our Customer Service team already who will contact you as soon as they can.

Best regards

DHL Express UK

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Wonderful DHL Driver

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Having moved into the Bloomsbury area in February 2015, I have been delighted with the professional, courteous and superb service offered by Dijan, our local driver. He always has a ... Read more

Having moved into the Bloomsbury area in February 2015, I have been delighted with the professional, courteous and superb service offered by Dijan, our local driver. He always has a smile, no matter how hideous his day has been, and goes out of his way to ensure he meets our timings. He is an exemplary member of the DHL team who should be recognised as such.

Sharon Lake
22 May 2015
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Did not use the doorbell or tell you where you package went

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Very poor driver. The driver did not use the doorbell and after tapping on the door so lightly I could not hear him, he then stuck a card through my door but did not tell me what he ... Read more

Very poor driver.

The driver did not use the doorbell and after tapping on the door so lightly I could not hear him, he then stuck a card through my door but did not tell me what he has done with my parcel.

G Perryman
13 May 2015

Action point:

Dear G Perryman

Thank you for reviewing your recent experience with DHL.

We are sorry your parcel was not delivered as expected. Our Customer Service team will look into this and contact you directly.

Best regards

DHL Express UK

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