Reviews

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Amazing service DHL, picked up from a small fishing village in Co Down, N.Ireland and delivered to my customer in Ohio USA just over 48hours later, kept updated of progress on the way via mms

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Would 100% use this service again. Totally faultless experience from package left me on Monday 13/2/17@ 11:59hours and delivered to my customer is Shaker Heights Ohio @ 11:37hours ... Read more

Would 100% use this service again. Totally faultless experience from package left me on Monday 13/2/17@ 11:59hours and delivered to my customer is Shaker Heights Ohio @ 11:37hours 15/02/17.*****

Amanda Drysdale
15 February 2017
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Quality Service

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I didn't hear the deliverer knocking, but on the attempted delivery note, I was given a number to call with the sentence: "Call before 3pm and I'll pop back." He was ... Read more

I didn't hear the deliverer knocking, but on the attempted delivery note, I was given a number to call with the sentence: "Call before 3pm and I'll pop back." He was true to his word, and had a smile on his face - great customer service, couldn't be happier.

Harry
13 February 2017
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DHL Service London is frustrating!

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I sent this parcel January 25, 2017. After two days, the recipient sent a message to me informing that a "Signature is Required" was sent to her. I was surprised-I was made ... Read more

I sent this parcel January 25, 2017. After two days, the recipient sent a message to me informing that a "Signature is Required" was sent to her. I was surprised-I was made to sign (in the Philippines) at least 2 blank/proforma invoices and 1 in the official receipt - so what signature is DHL talking about?

I called up Customer Care's direct line at (02)9902058 and even the staff was surprised saying that it was the first time she encountered such incident. She said I need not mind said message and she tracked the parcel which was already in Hongkong. So I was confident that everything would turn out smooth.

Came the next day, a message here at local DHL texted saying the recipient can't be located? I told them how come-who sent a message to her earlier anyway (that was her contact number). I even told them that the recipient's place is in fact walking distance to the nearest DHL in Peckham Hill Street. The recipient lives in Peckham High Street! Anycase, thinking that maybe DHL London preferred to have it sent to Lambeth, I don't have a hold on that.

I was advised by the local DHL yesterday that they were able to contact the recipient. Indeed, the latter informed me that she was made to choose which location she preferred from among the 10 sites that were suggested for her to pick up the parcel - she chose Toys 'R' Us at Kent Road. She even repeatedly confirmed that she will pick up the same at that office.

As agreed, she went to the Office to pick up the parcel, unbelievably, no parcel was at that Office! As of this writing, they can't track where the parcel is and nobody can be located to lend a hand or contact them.

We're frustrated at the turn of events here; this is going to be the first and last at DHL. The service is dismal-can someone please check where the parcel is now - these are documents awaiting government submission!!! This parcel express is 8 days at least hanging around in London 3 days? I can't believe it!

Carol Mondarte
1 February 2017
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great customer service

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I had some parcels collected today by a very nice man called Dean King. He was a breath of fresh air. Not very often today do companies seem to care about customer service, sadly its ... Read more

I had some parcels collected today by a very nice man called Dean King. He was a breath of fresh air. Not very often today do companies seem to care about customer service, sadly its all about taking your money. I can not say that about Dean! A very nice man who went out of his way to help with the parcels. He even helped me to wrap them better than i had managed! DHL, i hope you take care of your staff - you certainly dont want to loose this one!
Thank you for making the collection so pleasant!

T Green
1 February 2017
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24 Hours UK to Italy

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I used royal mail to send parcels to our friends in Italy, and could not believe that on one occassion it took almost 3 weeks to arrive at its destination. The issue is actually with the ... Read more

I used royal mail to send parcels to our friends in Italy, and could not believe that on one occassion it took almost 3 weeks to arrive at its destination. The issue is actually with the Italian mail system
and not royal mail, to be fair.
As this is totally unaceptable I thought I would give a private courier the chance of sending my next consignment. Took my parcel to a local hub on Friday afternoon, i was amazed to hear that it was received on the following Monday. Royal mail you are now dumped, DHL charge significantly more for the service (£30 against £12 royal mail) but not prohibitaly more.

Gave DHL another parcel on Monday afternoon, just some xmas prezzies. Could not believe I got
a phone call the very next from the person I sent them to, stating they had been received.

I dont think it would be humanly possible to make a delivery any quicker.
Pleasant and helpful staff, very well done DHL, I am very much impressed.

Ian
14 December 2016
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Good work

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Excellent service received when booking in my parcel that went South Africa on Saturday morning, a worm welcome from staff and very helpful. I will recommend that your service to anyone ... Read more

Excellent service received when booking in my parcel that went South Africa on Saturday morning, a worm welcome from staff and very helpful. I will recommend that your service to anyone who has items to send anywhere.

Thanking you

George Jones

G Jones
12 December 2016
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Recognition of good service my your staff member.

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Today i took a shoe box for delivery to Malawi to your depot in Exeter for my grandson who went to Malawi last July with is school,he raise money by given a speech of his experience. I ... Read more

Today i took a shoe box for delivery to Malawi to your depot in Exeter for my grandson who went to Malawi last July with is school,he raise money by given a speech of his experience.
I was met by Laura Parker Jackson and was told would have to unpack to check contents & put into one of your boxes,she went out of her way of unwrapping & wrapping up presents,she was under pressure at the time but give me excellent service.Well done Laura & many thanks.
Regards John Goodman

John Goodman
5 December 2016
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Brilliant delivery man so professional and efficient 5380335763

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Always same driver always pleasant will respond if I call customer services so I have better idea of delivery just an excellent ambassador for your company Read more

Always same driver always pleasant will respond if I call customer services so I have better idea of delivery just an excellent ambassador for your company

Annie Callanan
2 December 2016
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Great Customer Service

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Never thought I'd write a review about a delivery service, but the customer service I received went above and beyond my expectations. I received an errant text message from DHL ... Read more

Never thought I'd write a review about a delivery service, but the customer service I received went above and beyond my expectations. I received an errant text message from DHL saying my package had been delivered and Karen quickly found that it had not even been sent to the station yet and released the signature for me so I didn't have to be there to sign for it. Friendly, helpful, and efficient! I hope her manager sees this!

Tim
4 November 2016
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Excellent Service

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I was overseas when the first two attempts were made to deliver my iPhone. Thankfully Emma (DHL LGW) contacted me to rearrange the third drop by email. She keep me updated of the ... Read more

I was overseas when the first two attempts were made to deliver my iPhone. Thankfully Emma (DHL LGW) contacted me to rearrange the third drop by email.

She keep me updated of the progress of my parcel ever step of the way and was very helpful when I even had to rearrange the delivery date twice. She emailed me on the day with an indication of morning/afternoon and later with a hour band estimate which turned out to be spot on. Thank you very much.

David Robertson
3 November 2016
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