DHLitNow
At DHL we realise that the business of sending parcels - both in the UK and all over the world - can become more complicated than it needs to be. This is particularly true if you don't send parcels regularly and you're not used to all the industry jargon. So we've explained some of the most common terms that you are likely to come across.
| Booking a collection | Placing a request for a DHL courier to pick up a parcel from your business premises or home |
| Customs Duties | A customs duty is a charge imposed by the Customs authorities in the country to which you are sending your package. The receiver is responsible for paying any duties and taxes that may apply. |
| Customs paperwork | The paperwork that is sent with your parcel, detailing its contents and the value. This allows Customs to work out if any duties apply. |
| Description of Contents | A description of the items contained within your parcel |
| Document shipment | A parcel that contains only document items e.g. business correspondence such as contracts |
| Export | Sending a parcel outside the UK |
| Goods | The contents of your parcel |
| Non-Document shipment | A parcel that contains items other than documents e.g. gifts, mobile phones, cameras |
| Prohibited items | Items that cannot be sent via DHL e.g antiques, humain remains |
| Security Inspection | All parcels being sent by DHLitNow users must be left open for inspection by the courier to ensure they contain no prohibited items. |
| Sending a domestic shipment | Sending a parcel within the UK |
| Sending an international shipment | Sending a parcel outside the UK |
| Ship | Sending your parcel |
| Shipment | One or several parcels being sent together |
| Shipment contents | The items contained within your parcel |
| Tariff guide | Price structure |
| Tracking | Being able to monitor the location and progress of your parcel from collection to delivery |
| Transit times | The number of working days it takes for your parcel to be delivered. |
| Volumetric weight | If you are sending a large but lightweight parcel you may be charged for the physical space it occupies on our aircrafts, rather than its actual weight. |
| Waybill | The label for your parcel |
| Waybill number | The number which you can use to track your parcel (found at the top of the label) |
